Innovative, SaaS-based smartphone solution drives real-time decision
making for restaurant operators
DULUTH, Ga.--(BUSINESS WIRE)--Oct. 16, 2013--
NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, today announced that Ted’s Montana Grill is using the NCR
Pulse Real-Time smartphone application. Pulse Real-Time is a SaaS-based
mobile analytics engine, available on Android® and iOS®
devices, that helps restaurant operators solve the everyday challenges
of low visibility into current operational performance, lack of
predictable data and inability to be in several places simultaneously.
The Pulse Real-Time app had an instant impact to Ted’s bottom line by
offering management visibility into the number of applied discounts on
both employee meals and complementary meals to guests that exceeded the
budgeted amount allocated to each location. Historically, discounted or
free employee meals are a common benefit to restaurant workers and
complementary meals are also tracked as a cost of business at
restaurants.
Ted’s started using the application by making it available to key
executives and store managers. Pulse Real-Time provided that team with
enough visibility and granularity to manage discounts more effectively
than ever before by exposing information about how discounts were
distributed, and by whom. In less than six months after adding Pulse
Real-Time, Ted’s was able to reduce discounts as a percent of sales by
70 basis points.
“NCR Pulse Real-Time made a significant impact to our bottom line very
quickly,” said Bill Benz, Director of IT, Ted’s Montana Grill. “Our
discounts are now consistently below budget thanks to the immediate and
easily digestible data that the innovative, SaaS-based Pulse Real-Time
app provides.”
The mobile application delivers up-to-the-second performance and
operational metrics and notifications directly to a user’s smartphone.
Operational data is segmented for quick, easy review, such as voids and
comps, net sales by hour, employee performance and overtime alerts.
“Restaurant operators work long hours and the last thing they need is
the complexity of sifting through multiple reports and spreadsheets to
try and manage their businesses,” said Kim Eaton, SVP and GM of NCR
Hospitality. “NCR Pulse Real-time’s artificial intelligence engine makes
it simple to analyze operational data and provide operators insights
about their restaurant that optimize decision making.”
About Ted’s Montana Grill
Ted’s Montana Grill is inspired by the Old West and a simpler time, when
saloons served authentic food and drink to everyone, from cowboys to
land barons, and genuine hospitality was a virtue. Ted’s is known for
its time-honored American favorites, from freshly made traditional
comfort food to special signature dishes. Headquartered in Atlanta,
Ted’s Montana Grill was co-founded in 2002 by Ted Turner, media
entrepreneur, environmentalist and philanthropist, and award-winning
restaurateur George McKerrow. Learn more at www.tedsmontanagrill.com,
or find Ted’s on Facebook at www.facebook.com/tedsmontanagrill
or on Twitter, @tedmontanagrill.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 450 million transactions daily across
the retail, financial, travel, hospitality, telecom and technology
industries. NCR solutions run the everyday transactions that make your
life easier.
NCR is headquartered in Duluth, Georgia with over 26,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR Corporation
Tim Henschel, 770-299-5100
tim.henschel@ncr.com