Global reach and service delivery innovation propel rise among global outsourcing and managed services providers
The Global Outsourcing 100 is an annual ranking representing the standard of excellence in outsourcing, in which NCR’s Services team stands as one of the top outsourcing service providers. NCR demonstrated excellence in evaluation categories such as global presence, customer references, company recognitions and certifications and executive leadership.
“NCR’s performance in this prestigious list is a powerful validation of
our transformational journey to a services-led, software-driven,
hardware-enabled solution provider,” said NCR Executive Vice President
and Chief Quality Officer
Unlike other offerings that proactively monitor for business disruptions and then react, NCR Predictive Services is the first managed service that will predict failures on these terminals before they happen and dispatch technicians before consumers are impacted.
NCR received additional recognition in 12 honors sub-lists, including:
Best Leaders in No. of Centers Worldwide; Companies with
As one of the world’s leading providers of support and managed services, NCR performs 11 million service actions per year and maintains more than 2 million points of service worldwide.
“We have seen tremendous growth, maturity and expansion of services among outsourcing service providers as we publish this 7th annual list of "best of the best" globally,” said IAOP Managing Director of Thought Leadership, Jag Dalal, COP. “Judges were impressed with the depth of provider and advisor's relationships with their clients as shown through the references provided. Clearly, their clients appreciate the value they receive from their engagements. Intense competitiveness of the outsourcing world is also evident and shows continuing maturity and growth of the industry.”
NCR’s managed services and outsourcing portfolios include network management, hardware and software maintenance, incident management, software distribution and integrity management and customer care center services. NCR provides technical and consumer help desk services in multiple languages around the world and offers 16 Services Centers of Excellence globally. NCR provides value added services to 19 of the world’s top 20 banks, 7 of the top 10 retailers, 8 of the top 10 telecom firms and 3 of the top 5 airlines.
The 2012 Global Outsourcing 100 and The World's
About
Follow us on Twitter: @NCRCorporation and @careersatncr
Like us on
Connect
with us on
Watch
us on
# # #
NCR is a trademark of
Source:
NCR Corporation
Cameron Smith, 770-623-7998
cameron.smith@ncr.com