Self-checkouts in Walmart stores meet shopper desire for choice and fast checkout service
An example of an NCR SelfServ retail self-checkout device. (Photo: Business Wire)
“Shoppers and retailers recognize the speed and value self-checkout
provides and shoppers tell us they are eager to see it expanded into
other retail segments,” said
Today, Walmart customers across the country use NCR self-checkout lanes to purchase millions of items each week. Walmart’s expansion of self-service options continues its commitment to offer customers the choice in how they want to check out, improving the overall checkout and customer service experience.
“Our customers are shopping differently than they ever have, and we’re
using innovative technologies like self-checkouts to meet their needs,”
said
NCR is also providing expertise from its Human Factors Engineering group to make the self-checkout experience as easy and convenient as possible through user interface design, configurations, layouts and best practices. To ensure the self-checkout lanes are available for customers, NCR will also provide regular service programs and maintenance to Walmart and Sam’s Club locations across the country.
In a recent independent market study*, 64 percent of self-checkout grocery shoppers and 44 percent of cashier-assisted shoppers said they believe retailers who offer self-checkout options provide better customer service.
In the same study, 70 percent of shoppers who use self-checkouts said they would like to see self-checkouts offered at retailers like Walmart and about half of cashier-assisted shoppers said they want self-checkout expanded to mass merchants like Walmart.
As consumers look for easier, more convenient experiences that offer greater value, NCR is helping its customers in many industries, including retail, financial services, travel and hospitality, transform their consumer experiences both within and across their industries. NCR is leading the way businesses and consumers connect, interact and transact, enabling 300 million interactions every single day.
* The surveys were conducted by independent researchers between January and May at U.S. grocery stores in the Northeast and Midwest. The 400 respondents were intercepted and interviewed immediately after completing their purchases, with half having just used self checkout lanes and half having used assisted checkout lanes. For more information about this survey, please click here.
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Source:
NCR Corporation
Mark Scott, 678-808-7721
Cell: 404-431-8733
Mark.Scott@ncr.com