NCR has been ranked the number 10 global hardware maintenance and
support provider across all the industry segments tracked by
“Maximizing system availability and managing total cost of ownership has
taken on supercritical importance in today’s challenging economic and
competitive environment,” said
NCR offers a complete portfolio of services for retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations. These services help businesses design, deploy, support and manage their technology solutions – whether those solutions are from NCR or other vendors – enabling them to maximize the value of current assets and readily adopt new technologies.
With customer care centers and field offices around the world, and more than 13,000 NCR consultants and technical support experts, the company manages nearly 80 million service actions annually. NCR provides services solutions for:
One of the keys to NCR’s success in the retail industry is its ability to provide customers with total premise services. NCR is able to fill this need because of the strength of its multivendor capabilities. The company’s extensive logistics network and service professionals support hundreds of non-NCR products and over 350,000 point-of-sale terminals from other vendors globally. Multivendor support is a component of NCR’s agreements with nearly all of its top 25 services customers in the retail industry.
In the financial services segment, NCR maintains over 350,000 ATMs around the world and provides a wide range of adjacent services such as Monitoring, Help Desk, Cash Services and Vendor Management to ensure customers experience high quality and consistent service performance. NCR is the acknowledged leading global supplier of financial self-service solutions.
“In retailing and financial services, technology disruptions at the point of service – whether at the store checkout or an ATM – directly impact customer satisfaction,” Wallace said. “The same is true of consumer-facing technologies in the other industries served by NCR, from healthcare and travel to entertainment, gaming and telecommunications. Our services teams bring the same sense of urgency to all these markets, together with experience and skills that are second to none.”
NCR also announced recently that it dramatically improved its standing in the 2009 Global Outsourcing 100™ by the International Association of Outsourcing Professionals™ – an annual ranking representing the standard of excellence in outsourcing service delivery. This is the second year in a row the company has received this distinction and its rank of 14th is NCR’s highest ranking ever.
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NCR is a trademark of
Source:
NCR Corporation
Alan Ulman, 770-623-7998
alan.ulman@ncr.com