The bank is United Arab Emirates’ first financial institution to
implement NCR Interactive Teller, Banker solutions to better engage
customers
DUBAI, United Arab Emirates--(BUSINESS WIRE)--Sep. 5, 2017--
NCR
Corporation (NYSE:NCR), a global leader in omni-channel solutions
today announced that Mashreq
Bank, one of the largest banks in the UAE, will revamp its banking
services in the country with a host of innovative technologies from NCR
over the next six months. Mashreq Bank will be the first in the region
to deploy NCR’s tablet-based Interactive Banker, targeted to help
financial institutions to transform their branches by converting branch
tellers into financial advisors. Aided by this innovative solution,
tellers can come out from behind their counters to help customer’s
complete transactions faster.
“Ensuring uninterrupted availability of our services and delivering
exceptional banking experience to customers at the time and channel of
their choice remains a key strategy for us,” said Sandeep Chauhan, Head
of Operations and Technology, Mashreq Bank. “The efficiency and secure
transactions led by centralization of tellers coupled with the
integration of NCR Interactive Services allows us to transform our
customer interaction model.”
The Interactive Banker allows Mashreq Bank’s universal agent to monitor
the customers’ transactions on its latest ATMs rolled-out in its modern
branches. The technology helps the bank turn smart data into great
customer service by using real-time customer information so the best
assisted service is offered to the customer when needed. With a
dashboard view, banks can allocate multiple advisors to multiple devices
to achieve maximum efficiency, better serve their customers and make
efficient use of staff time to focus on customer service and
cross-selling.
Mashreq Bank will also deploy NCR’s software-based Interactive Teller
technology that allows a live teller to take remote control of an ATM to
assist customers to do all transactions typically completed by tellers
inside a branch. Interactive Teller lets financial institutions offer
access to teller services during non-traditional banking hours and build
new small-footprint branches to provide full teller services in areas
not served by branches. Mashreq’s customers can execute a host of branch
banking transactions such as intelligent cash and cheque deposit, bill
pay, new account opening and loan initiation using this machine.
“Consumer demand for digital access has highlighted the inefficiencies
of current infrastructure and accelerated demand for a robust
omni-channel customer interaction model that makes banking services
available at all times and across platforms,” said Wael El Aawar, vice
president, NCR Financial Services for Middle East and Africa. “Mashreq
Bank understands the value of being accessible and available to
customers when and where they require. Our innovative omni-channel
technologies allow the bank to extend their digital brand footprint and
physical reach to engage more customers, sell new services and increase
revenue.”
NCR will also add its self-service financial kiosk at these modern
branches allowing Mashreq customers to conveniently execute teller
transactions on-their-own. Customers will now be able to perform a host
of transactions without teller support such as Address Update, Instant
statements of all accounts, blocking or replacing cards, registering for
online banking services, Emirates ID registration, and bill payments,
amongst other transactions.
About NCR Corporation
NCR Corporation (NYSE:NCR) is a leader in omni-channel solutions,
turning everyday interactions with businesses into exceptional
experiences. With its software, hardware, and portfolio of services, NCR
enables nearly 700 million transactions daily across retail, financial,
travel, hospitality, telecom and technology, and small business. NCR
solutions run the everyday transactions that make your life easier.
NCR is headquartered in Duluth, Ga., with over 30,000 employees and does
business in 180 countries. NCR is a trademark of NCR Corporation in the
United States and other countries.
Web site: www.ncr.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
View source version on businesswire.com: http://www.businesswire.com/news/home/20170905005479/en/
Source: NCR Corporation
NCR Public Relations
Rakesh Aulaya, +91 22 619 45 83
rakesh.aulaya@ncr.com