Restaurant Increases Drive-Thru Traffic, Ticket Average and Sales with NCR Drive-Thru Timer
The suite of NCR software and hardware integrates with a restaurant’s existing point of sale system, such as Aloha, to provide a digital display of real-time data on speed, accuracy and ticket averages to optimize drive-thru performance. The system was installed in two of its corporate-owned locations helping shift a percentage of its heavy in-store traffic to the fast drive-thru lanes, and since then sales have grown in those locations.
Since opening its first store more than 40 years ago, Golden Chick has experienced steady growth with new restaurants opening throughout the US, bringing the chain-wide total to over 130. As business continues to grow for Golden Chick, the chain needed to maintain the speed and accuracy that customers had grown to expect, particularly in the drive-thru. However, Golden Chick lacked the real-time data necessary to identify areas for improvement and measure consistency to make the necessary improvements.
“The NCR Drive-thru Timer is a powerful technology that gives us
real-time visibility into the operational efficiency of our drive-thru
while providing us with the necessary metrics to make adjustments
‘on-the-fly’,” said
Drive-thru data is accessible at the store through easy-to-view displays for the crew and managers, while reports are available to management from any location via a web interface.
“Throughput is one of the most important elements to operating a
successful quick service business,” said
About Golden Chick
Golden Chick is a chain restaurant known for its signature Original
Golden Tender™, a marinated chicken tenderloin that’s hand-battered and
cooked to a delicious golden perfection. Based out of
About
NCR is headquartered in
Web sites: www.ncr.com,
www.ncrsilver.com
Twitter:
@NCRCorporation
Source:
NCR Corporation
Tim Henschel, 770-299-5100
tim.henschel@ncr.com