Certification enables dual ATM/teller functionality for First Data
customers
DULUTH, Ga.--(BUSINESS WIRE)--Nov. 18, 2013--
NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, today announced that First
Data has certified NCR APTRA™ Interactive Teller for its network.
The certification enables First Data’s financial institution ATM-driving
clients to use APTRA Interactive Teller for standard ATM transaction
processing. First Data is a global leader in electronic commerce and
payment processing.
APTRA Interactive Teller gives a live teller remote control of an ATM to
conduct two way audio/video transactions with customers. The efficiency
and security created through the centralization of tellers enables
financial institutions to transform their branch locations into more
effective service and sales environments. APTRA Interactive Teller lets
financial institutions offer access to teller services during
non-traditional banking hours, build new small-footprint branches, and
provide full teller services in areas not served by branches, all while
taking advantage of the advanced features of NCR ATMs such as deposit
automation, bill pay and new account and loan initiation.
“As the first processor to certify APTRA Interactive Teller to enable
standard ATM transactions, First Data is unlocking the complete
potential of the solution for our customers,” said Mary Knich, vice
president, ATM Solutions, First Data. “The video module allows financial
institutions to extend teller services to more locations and efficiently
extend service hours, and the traditional ATM self-service functionality
provides return on investment even after teller hours are over.”
Adding an additional 10 hours of branch service each week to a typical
financial institution branch can cost as much as $50,000 per year. APTRA
Interactive Teller can conduct approximately 95 percent of typical
teller transactions over the same timeframe at a fraction of the
operational cost.
To date, NCR has installed APTRA Interactive Teller at more than 75
financial institutions in more than 30 U.S. states.
“By offering both live teller services and traditional ATM
functionality, APTRA Interactive Teller works as a powerful component in
a financial institution’s retail network strategy,” said Brian Bailey,
vice president and general manager, NCR Branch Transformation. “Remote
transaction processing helps make consumers’ everyday lives easier by
offering more services and assistance for complicated banking needs,
such as check cashing and large cash withdrawals. With First Data, APTRA
Interactive Teller also can deliver fast, trusted ATM transactions for
consumers with simple needs such as cash withdrawals.”
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 450 million transactions daily across
the retail, financial, travel, hospitality, telecom and technology
industries. NCR solutions run the everyday transactions that make your
life easier.
NCR is headquartered in Duluth, Georgia with over 26,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Web site: www.ncr.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
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www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR Corporation
Jeff Dudash, 919-435-6976
jeff.dudash@ncr.com