APTRA Interactive Teller gives live, remote tellers control of the ATM
DULUTH, Ga.--(BUSINESS WIRE)--Oct. 1, 2013--
First
Community Credit Union (FCCU), which serves more than 96,000 members
throughout the greater Houston, Tex., area, has added a new branch
location in the HEB
grocery story on FM 1488 in The Woodlands with the help of
interactive video technology from NCR
Corporation (NYSE: NCR). FCCU is the first financial institution in
Houston to deploy NCR
APTRA Interactive Teller, the only ATM-based technology that not
only lets people talk to a live remote teller but also gives the teller
remote control over the machine to conduct transactions.
APTRA Interactive Teller will augment in-person teller services in the
HEB store; FCCU members can use the new technology to speak to a live
teller from 9 a.m.-7 p.m. weekdays and 9 a.m.- 5 p.m. on Saturdays.
“Bringing additional, convenient financial services to our members in
The Woodlands attracted us to this HEB store. The interactive video
technology from NCR helps us offer complete teller services in a smaller
footprint along with new accounts and lending services,” said Nancy
Trennel, vice president of marketing and business development, First
Community Credit Union. “FCCU has always operated with the philosophy of
‘People helping people’. With APTRA Interactive Teller, we can live that
philosophy with technology without taking people out of the equation.”
The efficiency and security created through the centralization of
tellers enables financial institutions to transform their branch
locations into more effective service and sales environments. APTRA
Interactive Teller lets financial institutions offer access to teller
services during non-traditional banking hours, build new small-footprint
branches, and provide full teller services in areas not served by
branches, all while taking advantage of the advanced features of NCR
ATMs such as intelligent deposit, bill pay and new account and loan
initiation.
“APTRA Interactive Teller helps financial institutions rethink their
retail network,” said Brian Bailey, vice president and general manager,
NCR Branch Transformation. “FCCU is able to offer branch services and
reduced wait times in a small footprint, grocery store location thanks
to this technology.”
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 300 million transactions daily across
the retail, financial, travel, hospitality, telecom and technology
industries. NCR solutions run the everyday transactions that make your
life easier.
NCR is headquartered in Duluth, Georgia with over 26,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR Corporation
Jeff Dudash, 919-435-6976
Jeff.dudash@ncr.com
