NCR Interactive Teller software helps Bank Audi work toward a smarter branch strategy with new video-led, remote assistance technology to deliver teller services
With NCR Interactive Teller, customers can perform banking transactions, manage their accounts, deposit and cash cheques, deposit and withdraw cash, pay bills, transfer money to a Bank Audi account, and get live assistance through video conferencing with personal tellers.
“Customers always expect the best from Bank Audi, which is why we
leverage state-of-the-art technology to optimise service quality and
customer satisfaction,” said Mr.
NCR Interactive Teller enables a centrally located teller to take full remote control of all modules on the device while engaging the customer over two-way real-time video conversation, delivering a highly personalized experience. Video interaction and teller-assisted transaction processing can reduce operating costs by enabling tellers at a remote central location to operate units deployed across multiple sites. With Interactive Teller, bank employees connect with their customers in a face-to-face, highly personal engagement – often outside of normal banking hours.
“Bank Audi is taking an innovative approach to better service its customers by giving its branch employees disruptive technology that caters for deeper customer interactions and allows them to behave as financial consultants rather than spending most of their daily time on rudimentary items such as handling cash and cheques,” said Fawzi Ghazaley – NCR Country Manager, Sales.
The objective is better customer service with more convenient banking
hours extending over seven days a week until
About Bank Audi sal
Bank Audi is a regional group with a universal banking profile. The Bank
offers universal financial products and services including Corporate,
Commercial, Individual and Retail, and Private Banking services, in
addition to Investment Banking and On-line Brokerage services. As at
Bank Audi ranks first among Lebanese banks and is positioned in the
inner circle of top regional banking groups. Its shares are listed on
the
For more information, please visit www.bankaudi.com.lb
About
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Website: www.ncr.com
Twitter: @NCRCorporation
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Source:
NCR Corporation
Rakesh Aulaya, +91 22619 54583
rakesh.aulaya@ncr.com