Press Release

NCR Reports Second-Quarter Results

July 29, 2004 at 8:35 AM EDT
    DAYTON, Ohio--(BUSINESS WIRE)--July 29, 2004--(NYSE:NCR)

    --  Data Warehousing operating profit up almost 90 percent on 10
        percent revenue growth

    --  Financial Self Service revenue growth of 27 percent drives
        operating margin improvement

    --  Retail Store Automation revenue and operating profit improve

    --  Lower Customer Services results due to revenue decline and
        incremental severance costs

NCR Corporation (NYSE:NCR) today reported financial results for the quarter ended June 30, 2004, including earnings of $1.27 per diluted share and revenue of $1.45 billion, up 6 percent from the second quarter of 2003. Included in the year-over-year revenue comparison was 3 percentage points of benefit from foreign currency fluctuations, less than the 4 points the company anticipated at the beginning of the quarter.

Operating income for the second quarter was $53 million versus $16 million in the prior-year period. Included in NCR's second-quarter operating results was $32 million of pension expense, which was $8 million more than the $24 million included in the second quarter of 2003.

NCR reported second-quarter net income of $122 million, or $1.27 per diluted share, versus a net loss of $13 million, or $0.14 loss per diluted share, in the second quarter of 2003.

In addition to strong operational results, the company benefited from an $85 million release of tax accruals, related to the successful resolution of prior-year tax audits, and a $2 million after-tax break-up fee the company received during the quarter. Included in NCR's 2003 second-quarter results was a $35 million charge for an environmental matter. Excluding these items(1), earnings per share would have been $0.37 in the second quarter of 2004 versus $0.09 in the same period in 2003.

"NCR delivered another strong quarter, with higher-than-expected revenues in each of our three major business units and further improvements in the cost and expense lines across the company," said Mark Hurd, president and chief executive officer of NCR.

"While we will continue to work to drive revenue and further reduce expenses, these results clearly demonstrate the positive leverage created by our improved operating model. I am very encouraged by our performance to date and confident that our strategy to improve the long-term profitability of NCR is on the right track."

Operating Segment Results(2)

Data Warehousing:

10 percent revenue growth drives 18 percent operating margin, an increase of 7 points

NCR's Data Warehousing segment reported record second-quarter revenue of $331 million, up 10 percent from the second quarter of 2003. The second-quarter year-over-year revenue comparison included a benefit of 3 percentage points from foreign currency fluctuations.

Operating income of $60 million for the quarter increased from $32 million in the second quarter of 2003 due to higher volume, an attractive contribution margin from incremental revenue and a lower cost structure.

Companies continue to invest in enterprise analytics and are installing and upgrading Teradata(R) data warehouses to better understand their businesses, customers and financial results.

Financial Self Service:

27 percent revenue growth leads to 4 points of operating margin expansion

The Financial Self Service segment generated record second-quarter revenue of $330 million, up 27 percent from the year-ago period. Second-quarter revenue growth included a year-over-year benefit of 4 percentage points from foreign currency fluctuations.

Operating margin of 16 percent improved from 12 percent in the second quarter of 2003 due to higher revenue and a lower cost structure.

Globally, we are seeing continued growth in upgrades, replacements and the purchase of new automated teller machines (ATMs) as banks focus more on branch banking, transaction migration and compliance with regulatory changes. These new deposit-capable ATMs should allow banks to reduce cash-handling, check-processing and transportation costs, providing a very attractive return on investment while improving the levels of service and convenience for consumers.

Retail Store Automation:

4 percent revenue growth and better cost management generates operating improvement

For the second quarter of 2004, Retail Store Automation generated $212 million of revenue, up 4 percent from $204 million in the second quarter of 2003. The second-quarter year-over-year revenue comparison for Retail Store Automation included a benefit of 3 percentage points from foreign currency fluctuations.

Retail Store Automation improved its operating income by $5 million from the prior-year period due to cost and expense reductions, higher volume and the favorable impact from foreign currency fluctuations.

Although retailers continue to be disciplined in their capital spending, they have begun to replace and upgrade their point-of-sale terminals and expand their deployment of self-checkout systems.

Customer Services:

Operating results impacted by actions to improve future profitability, continued pricing pressure and exited businesses

Customer Services reported revenue of $453 million, down 2 percent from the second quarter of 2003. The second-quarter year-over-year revenue comparison for Customer Services included a benefit of 3 percentage points from foreign currency fluctuations.

The Customer Services operating segment generated an $8 million operating loss in the quarter, versus $7 million of operating income in the second quarter of 2003. The reduction in profitability was due to pricing pressure, incremental severance costs to improve future profitability and the continued decline in higher-margin revenue from exited businesses.

Non-Operating Items

Other Expense of $2 million in the second quarter of 2004 was down from $39 million in the prior-year period. During the second quarter of 2004, NCR received a $3 million pre-tax break-up fee associated with a proposed acquisition that was not consummated. Included in NCR's 2003 second-quarter results was a $35 million charge related to an environmental matter. NCR continues to believe it has established appropriate reserves for this contingent liability.

The favorable settlement of tax audit issues relating to the period when NCR was a subsidiary of AT&T resulted in a non-cash income tax benefit of $85 million in the quarter.

During the second quarter of 2004, the company repurchased approximately 2 million shares of NCR common stock for approximately $92 million, which more than offset option-exercise activity during the quarter.

Balance Sheet

NCR ended the second quarter with $633 million in cash and short-term investments, a slight decrease from the $666 million cash balance as of March 31, 2004. NCR's cash balance declined primarily due to significant share-repurchase activity during the second quarter. As of June 30, 2004, NCR had short- and long-term debt of $310 million versus $312 million on March 31, 2004.

Cash Flow

NCR generated $81 million of cash from operations in the second quarter of 2004 versus $98 million in the same period in 2003. Capital expenditures in the second quarter of 2004 were $67 million compared to $45 million of capital expenditures in the year-ago period.

NCR generated $14 million of free cash flow(3) (cash from operations less capital expenditures) in the second quarter of 2004 versus the $53 million of free cash flow generation in the year-ago period. The decrease in free cash flow resulted from higher inventories and increased capital spending.

                                          For the Period ended June 30
                                          ----------------------------
                                           Three Months   Six Months
                                          -------------  -------------
                                           2004   2003    2004   2003
                                          ------ ------  ------ ------
Cash provided by operating
 activities (GAAP) (1)                    $  81  $  98   $  90  $ 200
   Less capital expenditures for:
      Net expenditures for
       reworkable service parts             (22)   (13)    (39)   (45)
      Expenditures for property, plant
       and equipment                        (22)   (15)    (33)   (29)
      Additions to capitalized software     (23)   (17)    (40)   (33)
                                           -----  -----   -----  -----
           Total capital expenditures       (67)   (45)   (112)  (107)

Free cash flow (non-GAAP measure) (3)     $  14  $  53   $ (22) $  93

Outlook

NCR is increasing full-year 2004 earnings guidance to $1.20 to $1.25 per share to reflect better-than-expected operating results in the first half of the year, as well as $20 million, or approximately $0.15 per share, of incremental severance costs that will moderate NCR's reported operating results for the year.

                                           Original       Increased
                                        2004 Full-Year  2004 Full-Year
                                           Guidance        Guidance
                                        --------------  --------------
Year-over-year revenue growth:
   Total NCR                                 Flat             2%
      Data Warehousing                       3-5%             5%
      Financial Self Service                 3-5%           8-10%
      Retail Store Automation                Flat            2-3%
      Customer Services                     (0-3)%          (3-5)%
      Systemedia                             Flat            Flat
      Payment & Imaging                     (0-5)%          (4-6)%
      Other                                (20-25)%        (10-15)%

Earnings per share - GAAP                $0.85-$0.95    $2.20-$2.25(a)
Earnings per share - non-GAAP(b)         $0.85-$0.95     $1.20-$1.25

(a) Includes $85 million of tax benefit, $3 million break-up fee and
    $10 million of real estate gains.
(b) Excluding items identified above(1).

NCR expects third-quarter earnings per share in the $0.15 to $0.20 range. Third-quarter earnings per share will include approximately $0.04 of incremental severance expense related to the company's actions to improve future long-term profitability. NCR's Data Warehousing business was successful in closing several transactions in the second quarter, which resulted in some pull-forward of Data Warehousing revenue from the third quarter.

2004 Second-Quarter Earnings Conference Call

NCR's senior management will discuss the company's second-quarter results during a conference call today at 10:00 a.m. (ET). Access to the conference call, as well as a replay of the call, is available on NCR's Web site at http://investor.ncr.com/. Supplemental financial information regarding NCR's 2004 second-quarter operating results is also available on NCR's Web site.

Reconciliation of GAAP to Non-GAAP Measures

Non-GAAP measures exclude the effect of the items listed below

                                 Results             Guidance
                             --------------- -------------------------
                             Q2 2004 Q2 2003   Q3 2004           2004
                             ------- ------- ------------  -----------
Earnings Per Share (GAAP)    $ 1.27  $(0.14) $0.15-$0.20  $2.20-$2.25
  Resolution of prior-year
   tax audits                  0.88       -            -         0.88
  Receipt of acquisition-
   related break-up fee        0.02       -            -         0.02
  Gains on real estate
   transactions                   -       -            -         0.10
   Addition to
    environmental reserves        -    0.23            -            -
                              ------  ------  -----------  -----------
Adjusted Earnings
 Per Share (Non-GAAP)        $ 0.37  $ 0.09  $0.15-$0.20  $1.20-$1.25


(1) While NCR reports its results in accordance with Generally
    Accepted Accounting Principles in the United States, or GAAP, the
    company believes that the exclusion of certain non-operating items
    is useful for investors because it provides a more complete
    understanding of NCR's underlying operational performance, as well
    as consistency and comparability with past reports of financial
    results. In addition, management uses its earnings per share
    excluding these items to manage and determine the effectiveness of
    its business managers and as a basis for incentive compensation.
    This non-GAAP measure should not be considered as a substitute for
    or superior to earnings per share determined in accordance with
    GAAP.

(2) The operating segment results discussed in this earnings release
    exclude the impact of $32 million of pension expense in the second
    quarter of 2004 and $24 million of pension expense in the second
    quarter of 2003. When evaluating the year-over-year performance of
    and making decisions regarding its operating segments, NCR
    excludes the effect of pension expense/income. Schedule B,
    included in this earnings release, reconciles total "Income from
    operations excluding pension expense/income" for all of the
    company's operating segments to "Total income from operations" for
    the company.

(3) NCR defines free cash flow as cash provided by operating
    activities less capital expenditures for reworkable service parts,
    property, plant and equipment and additions to capitalized
    software. NCR's management uses free cash flow to assess the
    financial performance of the company and believes it is useful for
    investors because it relates the operating cash flow of the
    company to the capital that is spent to continue and improve
    business operations. In particular, free cash flow indicates the
    amount of cash generated after capital expenditures for, among
    other things, investment in the company's existing businesses,
    strategic acquisitions, strengthening the company's balance sheet,
    repurchase of company stock and repayment of the company's debt
    obligations. This non-GAAP measure should not be considered a
    substitute for or superior to cash flows from operating activities
    under GAAP, or as a proxy for cash flow available for
    discretionary spending.

About NCR Corporation

NCR Corporation (NYSE:NCR) is a leading global technology company helping businesses build stronger relationships with their customers. NCR's ATMs, retail systems, Teradata data warehouses and IT services provide Relationship Technology solutions that maximize the value of customer interactions and help organizations create a stronger competitive position. Based in Dayton, Ohio, NCR (www.ncr.com) employs approximately 29,000 people worldwide.

NCR and Teradata are trademarks or registered trademarks of NCR Corporation in the United States and other countries.

Note to Investors

This news release contains forward-looking statements, including statements as to anticipated or expected results, beliefs, opinions and future financial performance, within the meaning of Section 21E of the Securities and Exchange Act of 1934. Forward-looking statements include projections of revenue, profit growth and other financial items, future economic performance and statements concerning analysts' earnings estimates, among other things. These forward-looking statements are based on current expectations and assumptions and involve risks and uncertainties that could cause NCR's actual results to differ materially.

In addition to the factors discussed in this release, other risks and uncertainties include: the uncertain economic climate and its impact on the markets in general or on the ability of our suppliers to meet their commitments to us, or the timing of purchases (including upgrades to existing data warehousing solutions and retail point-of-service solutions) by our current and potential customers and other general economic and business conditions; the timely development, production or acquisition and market acceptance of new and existing products and services (such as self-checkout and electronic shelf-labeling technologies, ATM outsourcing and enterprise data warehousing), including our ability to accelerate market acceptance of new products and services; shifts in market demands, continued competitive factors and pricing pressures and their impact on our ability to improve gross margins and profitability, especially in our more mature offerings; short product cycles, rapidly changing technologies and maintaining competitive leadership position with respect to our solution offerings, particularly data warehousing technologies; tax rates; ability to execute our business and reengineering plans; turnover of workforce and the ability to attract and retain skilled employees, especially in light of recent cost-control measures taken by the company; availability and successful exploitation of new acquisition and alliance opportunities; changes in Generally Accepted Accounting Principles (GAAP) and the resulting impact, if any, on the company's accounting policies; continued efforts to establish and maintain best-in-class internal information technology and control systems; and other factors detailed from time to time in the company's U.S. Securities and Exchange Commission reports and the company's annual reports to stockholders. The company does not undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

                                                           Schedule A


                           NCR CORPORATION
           CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
               (in millions, except per share amounts)

                                      For the Periods Ended June 30
                                   -----------------------------------
                                     Three Months       Six Months
                                   ----------------- -----------------
                                    2004     2003     2004     2003
                                   -------- -------- -------- --------
Revenue

  Products                         $   761  $   675  $ 1,389  $ 1,266
  Services                             691      691    1,353    1,334
                                    -------  -------  -------  -------

Total revenue                        1,452    1,366    2,742    2,600

Cost of products                       478      444      888      827
Cost of services                       581      563    1,139    1,107
                                    -------  -------  -------  -------

Total gross margin                     393      359      715      666
  % of Revenue                       27.1%    26.3%    26.1%    25.6%

Selling, general and
 administrative expenses               281      287      554      567
Research and development expenses       59       56      116      115
                                    -------  -------  -------  -------

Income (loss) from operations           53       16       45      (16)
  % of Revenue                        3.7%     1.2%     1.6%    (0.6%)

Other expense, net                       2       39        -       44
                                    -------  -------  -------  -------

Income (loss) before income taxes       51      (23)      45      (60)
  % of Revenue                        3.5%    (1.7%)    1.6%    (2.3%)

Income tax benefit                      71       10       72       20
                                    -------  -------  -------  -------

Net income (loss)                  $   122  $   (13) $   117  $   (40)
                                    =======  =======  =======  =======
  % of Revenue                        8.4%    (1.0%)    4.3%    (1.5%)

Net income (loss) per common share
  Basic                            $  1.30  $ (0.14) $  1.24  $ (0.42)
                                    =======  =======  =======  =======

  Diluted                          $  1.27  $ (0.14) $  1.22  $ (0.42)
                                    =======  =======  =======  =======

Weighted average common shares
 outstanding
  Basic                               94.1     94.8     94.4     95.4
  Diluted                             96.1     94.8     96.1     95.4



                                                           Schedule B


                           NCR CORPORATION
       CONSOLIDATED REVENUE and OPERATING INCOME (LOSS) SUMMARY
                            (in millions)

                                 For the Periods Ended June 30
                         ---------------------------------------------
                              Three Months            Six Months
                         ---------------------- ----------------------
                                           %                      %
                          2004    2003   Change  2004    2003   Change
                         ------- -------        ------- -------
Revenue by segment

 Data Warehousing
   Data Warehousing
    solution             $  260  $  233    12%  $  495  $  450    10%
   Data Warehousing
    support services         71      67     6%     142     128    11%
                          ------  ------         ------  ------
 Total Data Warehousing     331     300    10%     637     578    10%

 Financial Self Service     330     260    27%     581     486    20%

 Retail Store Automation    212     204     4%     377     353     7%

 Systemedia                 117     122    (4%)    231     234    (1%)

 Payment and Imaging         36      36      -      65      67    (3%)

 Customer Services

   Professional and
    installation-related
    services                 84      81     4%     156     144     8%
   Customer Service
    Maintenance:
      Financial Self
       Service              139     136     2%     277     268     3%
      Retail Store
       Automation           116     118    (2%)    229     237    (3%)
      Payment and
       Imaging               28      27     4%      55      53     4%
      Other                  86     101   (15%)    182     209   (13%)
                          ------  ------         ------  ------
 Total Customer Services    453     463    (2%)    899     911    (1%)

 Other                       51      56    (9%)     97     104    (7%)

   Elimination of
    installation-related
    services included in
    both the Customer
    Services segment and
    the other reported
    segments                (78)    (75)    4%    (145)   (133)    9%
                          ------  ------         ------  ------

Total revenue            $1,452  $1,366     6%  $2,742  $2,600     5%
                          ======  ======         ======  ======

Operating Income (Loss)
 by segment

 Data Warehousing        $   60  $   32         $  109  $   63

 Financial Self Service      54      32             71      41

 Retail Store Automation      5       -             (3)    (23)

 Systemedia                   1       3              3       2

 Payment and Imaging          5       5              6      10

 Customer Services           (8)      7            (12)     10

 Other                       (8)    (15)           (21)    (29)

Elimination of
 installation-related
 services operating
 income included in both
 the Customer Services
 segment and the other
 reported segments          (24)    (24)           (44)    (42)
                          ------  ------         ------  ------

Subtotal - Segment
 operating income            85      40            109      32

 Pension expense            (32)    (24)           (64)    (48)
                          ------  ------         ------  ------

Total income (loss)
 from operations         $   53  $   16         $   45  $  (16)
                          ======  ======         ======  ======



                                                           Schedule C


                           NCR CORPORATION
                CONDENSED CONSOLIDATED BALANCE SHEETS
                            (in millions)

                                  June 30,    March 31,   December 31,
                                   2004         2004         2003
                                ------------ ------------ ------------
Assets
------
 Current assets
   Cash, cash equivalents and
    short-term investments      $       633  $       666  $       689
   Accounts receivable, net           1,195        1,171        1,230
   Inventories                          382          341          308
   Other current assets                 205          193          195
                                 -----------  -----------  -----------

 Total current assets                 2,415        2,371        2,422

 Property, plant and
  equipment, net                        703          716          746
 Prepaid pension cost                 1,382        1,397        1,386
 Deferred income taxes                  553          550          558
 Other assets                           387          389          368
                                 -----------  -----------  -----------

Total assets                    $     5,440  $     5,423  $     5,480
                                 ===========  ===========  ===========


Liabilities and stockholders' equity
------------------------------------
 Current liabilities
   Short-term borrowings        $         4  $         4  $         3
   Accounts payable                     425          363          414
   Payroll and benefits                 236          234          300
   Customer deposits and
    deferred service revenue            427          445          362
   Other current liabilities            508          508          500
                                 -----------  -----------  -----------

 Total current liabilities            1,600        1,554        1,579

 Long-term debt                         306          308          307
 Pension and indemnity                  479          483          484
 Postretirement and
  postemployment benefits               261          262          272
 Other long-term liabilities            853          956          963
                                 -----------  -----------  -----------

Total liabilities                     3,499        3,563        3,605

Total stockholders' equity            1,941        1,860        1,875
                                 -----------  -----------  -----------

Total liabilities and
 stockholders' equity           $     5,440  $     5,423  $     5,480
                                 ===========  ===========  ===========



                                                           Schedule D


                           NCR CORPORATION
           CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
                            (in millions)

                                        For the Periods Ended June 30
                                       -------------------------------
                                        Three Months     Six Months
                                       --------------- ---------------
                                        2004    2003    2004    2003
                                       ------- ------- ------- -------
Operating Activities
  Net income (loss)                    $  122  $  (13) $  117  $  (40)

    Adjustments to reconcile net
     income (loss) to cash provided by
     operating activities:
       Depreciation and amortization       69      80     136     163
       Deferred income taxes                2       1       4      (8)
       Income tax adjustment              (85)      -     (85)      -
       Other adjustments to
        income (loss), net                  2       3      (1)      4
       Changes in assets and
        liabilities:
         Receivables                      (24)    (25)     35      72
         Inventories                      (42)    (23)    (75)    (34)
         Current payables                  60      46     (74)    (70)
         Customer deposits and
          deferred service revenue        (18)    (30)     65      64
         Employee severance and
          pension                           7       6       7      11
         Other assets and liabilities     (12)     53     (39)     38
                                        ------  ------  ------  ------

Net cash provided by
 operating activities                      81      98      90     200

Investing Activities
  Net expenditures for
   reworkable service parts               (22)    (13)    (39)    (45)
  Expenditures for property,
   plant and equipment                    (22)    (15)    (33)    (29)
  Proceeds from sales of property,
   plant and equipment                      -       3       7       4
  Additions to capitalized software       (23)    (17)    (40)    (33)
  Other investing activities               (6)     (1)    (17)     (3)
                                        ------  ------  ------  ------

Net cash used in investing activities     (73)    (43)   (122)   (106)

Financing Activities
  Purchase of Company common stock        (92)     (9)   (182)    (59)
  Short-term borrowings, net                1      (7)      1       1
  Long-term debt, net                       -       -       -       -
  Cash received from
   real estate transaction                  -       -      50       -
  Other financing activities               52       8     109      13
                                        ------  ------  ------  ------

Net cash used in financing activities     (39)     (8)    (22)    (45)

Effect of exchange rate changes on
 cash and cash equivalents                 (2)     10      (2)     10
                                        ------  ------  ------  ------

(Decrease) increase in cash and
 cash equivalents                         (33)     57     (56)     59
Cash and cash equivalents at
 beginning of period                      666     528     689     526
                                        ------  ------  ------  ------

Cash and cash equivalents at
 end of period                         $  633  $  585  $  633  $  585
                                        ======  ======  ======  ======

    CONTACT: NCR Corporation
             For media information:
             John Hourigan, 937-445-2078
             john.hourigan@ncr.com
             or
             For investor information:
             Gregg Swearingen, 937-445-4700
             gregg.swearingen@ncr.com

    SOURCE: NCR Corporation