Press Release

NCR Reports Operating Performance Improvement Across Business Segments

July 24, 2003 at 8:58 AM EDT

DAYTON, Ohio--(BUSINESS WIRE)--July 24, 2003--NCR Corporation (NYSE:NCR):

    --  NCR's Retail Store Automation and Financial Self Service
        business segments significantly improve operating performance

    --  Operating cash flow improved $39 million versus the second
        quarter of 2002

NCR Corporation (NYSE:NCR) today reported finalized results for the quarter ended June 30, 2003, including revenue of $1.37 billion, a decrease of 1 percent from second quarter of 2002 and in line with guidance. The 1 percent revenue decline includes a year-over-year benefit of 6 percentage points from foreign currency fluctuations.

Operating income for the second quarter was $16 million versus $51 million in the second quarter of 2002. Included in the reported results was a $43 million year-over-year decline in operating income resulting from pension expense of $24 million in the second quarter of 2003, versus $19 million of pension income in the second quarter of 2002.

NCR reported net income of $9 million, or $0.09 per diluted share, versus net income of $26 million, or $0.25 per diluted share in the second quarter of 2002.

"Every NCR business segment met or exceeded expectations in the second quarter," said Mark Hurd, president and chief executive officer of NCR. "We are determined to achieve our objective of delivering superior customer value propositions and are making good progress towards reducing operating expenses $250 million by the end of 2005, of which $50 million to $60 million will be realized in 2003. Reaching these goals will significantly enhance NCR's competitiveness while positioning the company to build value as business conditions improve."

Operating Segment Results

The operating segment results discussed below exclude the impact of $24 million of pension expense in the second quarter of 2003 and $19 million of pension income in the second quarter of 2002. NCR excludes the effect of pension expense/income when evaluating the performance of and making decisions regarding its operating segments. Schedule B, found later in this earnings release, reconciles total "Income from operations excluding pension expense/income" for all of the company's segments to "Total income from operations" for the company.

                       Data Warehousing Segment

    Support services growth and cost, expense initiatives result in
                       improved operating margin

NCR's Data Warehousing segment reported second-quarter revenue of $300 million, down 3 percent year-over-year. Second-quarter revenue included a year-over-year benefit of 5 percentage points from foreign currency fluctuations. Operating income of $32 million for the quarter increased $2 million from the second quarter of 2002 driven by 24 percent revenue growth in support services and on-going expense reduction initiatives.

NCR's Data Warehousing business provides the market-leading Teradata(R) data warehousing database software, hardware platform and related services that enable companies to gain a competitive advantage by efficiently analyzing customer behavior and then delivering that business intelligence to company decision-makers.


    During the quarter:

    --  Lloyds Bank, one of the largest financial services groups in
        Europe, expanded its Teradata enterprise solution.

    --  Bank of China, one of the top four banks in mainland China,
        selected Teradata warehouse and Teradata CRM solutions to
        build the customer service and sales system for its card
        business.

    --  The Salk Institute began using the Teradata data warehouse
        solution to allow scientists and researchers to use
        data-mining techniques to accelerate the pace of genetic
        research.

                    Financial Self Service Segment

         Operating margin improved on slightly higher revenues

The Financial Self Service segment generated second-quarter revenue of $260 million, in line with guidance and up 2 percent from the year-ago period. Revenue growth in the Americas region offset continued market weakness in Europe and the impact of Severe Acute Respiratory Syndrome (SARS) in China. Second-quarter revenue includes a year-over-year benefit of 8 percentage points from foreign currency fluctuations. Operating income of $32 million improved from $25 million generated in the prior-year period.

NCR's Financial Self Service business provides high-quality automated teller machines (ATMs) and the APTRA(TM) multivendor application software that delivers advanced functionality to banks, credit unions and retailers.


    During the quarter:

    --  Five of the largest U.S. banks ordered more than $25 million
        of NCR's advanced-function ATMs.

    --  The State Bank of India, the country's largest commercial
        bank, selected NCR to supply, install and manage 1,500 ATMs.

    --  Both the Bank of Communications and Agricultural Credit Union
        Bank in China placed orders for NCR's Personas(TM) ATMs and
        APTRA software.

                    Retail Store Automation Segment

    Break-even operating income on better-than-expected revenue and
                            cost reductions

For the second quarter of 2003, Retail Store Automation generated $204 million in revenue, up 17 percent from $174 million in the second quarter of 2002, including a year-over-year benefit of 5 percentage points from foreign currency fluctuations. The break-even operating performance is a $13 million improvement from the operating loss reported in the prior-year period.

NCR's Retail Store Automation business provides store-automation technologies such as point-of-sale (POS) terminals, bar-code scanners and software, as well as innovative self-checkout systems and other store-automation solutions to retailers.


    During the quarter:

    --  The United States Postal Service, in Stage III of its POS One
        technology initiative to improve local Post Office operations
        and customer service, awarded NCR contracts totaling more than
        $40 million for POS terminals and services including software
        development, project management, installation, help desk and
        maintenance. Installation of these terminals will occur over
        the next several quarters.

    --  The refresh of Sainsbury's POS technology in all of its 500
        United Kingdom supermarkets and 200 petrol stations with NCR
        RealPOS 80c terminals and NCR RealScan bar-code scanners was
        completed by NCR. The deal with Sainsbury's information
        technology partner, Accenture, also includes a six-year
        agreement for ongoing managed services provided by NCR.

                       Customer Services Segment

      Operational performance improved, mitigating the impact of
                      continued pricing pressure

Customer Services revenue increased to $463 million, up 4 percent from the prior-year period including a year-over-year benefit of 6 percentage points from foreign currency fluctuations. Operating income improved to $7 million from the $6 million reported in the second quarter of 2002. Customer Service operating income continues to be affected by pricing pressures and an adverse mix shift.

NCR's Customer Services Division provides hardware and software maintenance, deployment and managed services around the world for NCR's Financial Self Service, Retail Store Automation and Payment and Imaging customers as well as for third-party technology providers.


    During the quarter:

    --  Snap Appliance, a global leader in network storage systems,
        signed a contract for NCR managed services.

    --  Banco Popolare di Verona e Novara, one of the largest retail
        banks in Italy, signed a contract for maintenance of the
        bank's entire installed base of 1,300 ATMs, 800 of which are
        units from an NCR competitor.

                          Systemedia Segment

              Improved operating margin on lower revenues

Systemedia second-quarter revenue was $122 million, down 8 percent from the revenue generated in the year-ago period. The reported revenue includes a year-over-year benefit of approximately 5 percentage points from foreign currency fluctuations. This business segment generated $3 million of operating income, the same as reported for the second quarter of 2002.

Systemedia provides business consumables and products including ink-jet and laser printer supplies, thermal transfer ribbons, labels, paper rolls, ink ribbons, laser documents, business forms and retail office products.

                      Payment and Imaging Segment

     Improved operating income on comparable revenue due to lower
                                expense

Payment and Imaging increased operating income to $5 million from $4 million in the second quarter of 2002. Operational efficiencies drove the improved performance on revenues of $36 million versus the $35 million of revenue generated in the second quarter last year.

NCR's Payment and Imaging business provides end-to-end solutions for both traditional paper-based and image-based item processing. This business utilizes advanced image recognition and workflow technologies to automate item processing, helping banks and other financial institutions increase efficiency and reduce operating costs.

    During the quarter:

    --  The U.S. House of Representatives and the U.S. Senate passed
        versions of Check 21 legislation which must be reconciled in
        conference committee.

    --  Fifth Third Bancorp signed a $7 million contract to transform
        the bank's check and remittance processing systems using NCR's
        ImageMark(TM) Archive platform.

    Non-Operating Items

Net Interest and Other Expense in the second quarter of 2003 was $4 million, down from $15 million in the prior-year period.

The weighted average number of diluted shares outstanding declined to 95.3 million from 100.5 million in the prior-year period due to the company's share repurchase activity. During the second quarter, NCR used approximately $9 million of cash to repurchase approximately 385,000 shares.

Balance Sheet

NCR ended the second quarter with $585 million in cash and short-term investments, a $56 million increase from $529 million on March 31, 2003. As of June 30, 2003, NCR had short- and long-term debt of $312 million, down from $318 million on March 31, 2003.

Cash Flow

NCR generated $98 million of cash flow from operations in the second quarter of 2003, an increase from the $59 million of operating cash flow in the same period of 2002. Capital expenditures for property, plant and equipment, reworkable service parts and additions to capitalized software in the second quarter of 2003 were $45 million, versus $70 million of capital expenditures in the year-ago period.

Outlook

Assuming 4 to 5 percentage points of benefit from fluctuations in foreign currency, NCR expects the following revenue trends in the third quarter.

                                                          2003
    Year-over-year revenue change                     Third Quarter
    -----------------------------                     -------------

    Total NCR                                             0-2 %
                Data Warehousing                          0-5 %
                Financial Self Service                    0-5 %
                Retail Store Automation                  8-10 %
                Systemedia                              (0-5) %
                Payment & Imaging                          Flat
                Customer Services                          0-5%
                Other                                  (15-25)%

NCR expects earnings per share for the third quarter in the $0.07 - $0.13 range. Historically, NCR's second- and third-quarter revenue and operating performance have been similar in nature.

Based on year-to-date achievements, on July 9, NCR increased its expectations for full-year earnings per share to the $0.45 to $0.55 range.

Pension Update

Although the performance of the equity markets improved during the first half of 2003, lower interest rates and other changes in pension variables are likely to result in 2004 pension expense exceeding the $95 million of pension expense in 2003. More specific information regarding 2004 pension expense will be provided when NCR completes its annual pension calculations in January 2004.

Fox River Update

As previously discussed in prior periods and formally disclosed in NCR's public filings with the U.S. Securities and Exchange Commission (SEC), NCR may be considered a potentially responsible party for environmental clean-up costs associated with the Fox River in Wisconsin.

During the next few weeks, the government is expected to release its Record of Decision (ROD), which will address the final clean-up plan for downstream areas of the Fox River. NCR will provide an update regarding the status of the ROD when the company files its second-quarter report on Form 10-Q. For further information regarding NCR's potential liability and the factors relating to NCR's potential liability associated with the Fox River, see the company's previous public filings with the SEC.

The earnings-per-share guidance for the remainder of 2003, provided earlier in this earnings release, does not reflect any potential changes to the company's environmental reserves.

2003 Second-Quarter Earnings Conference Call

NCR President and Chief Executive Officer Mark Hurd and Senior Vice President and Chief Financial Officer Earl Shanks will discuss the company's second-quarter results during a conference call today at 10:00 a.m. (ET). Live access to the conference call, as well as a replay, is available on NCR's Web site at http://investor.ncr.com/. Supplemental financial information regarding NCR's 2003 second-quarter operating results is also available on NCR's Web site.

About NCR Corporation

NCR Corporation (NYSE: NCR) is a leading global technology company helping businesses build stronger relationships with their customers. NCR's ATMs, retail systems, Teradata data warehouses and IT services provide Relationship Technology(TM) solutions that maximize the value of customer interactions. Based in Dayton, Ohio, NCR (www.ncr.com) employs approximately 29,500 people worldwide.

NCR and Teradata are trademarks or registered trademarks of NCR Corporation in the United States and other countries. APTRA, Personas, ImageMark, and Relationship Technology are either trademarks or registered trademarks of NCR Corporation in the United States and/or other countries.

Note to Investors

This news release contains forward-looking statements, including statements as to anticipated or expected results, beliefs, opinions and future financial performance, within the meaning of Section 21E of the Securities and Exchange Act of 1934. Forward-looking statements include projections of revenue, profit growth and other financial items, future economic performance and statements concerning analysts' earnings estimates, among other things. These forward-looking statements are based on current expectations and assumptions and involve risks and uncertainties that could cause NCR's actual results to differ materially.

In addition to the factors discussed in this release, other risks and uncertainties include: the duration and intensity of the economic downturn and its impact on the markets in general or on our ability to meet our commitments to customers, the ability of our suppliers to meet their commitments to us, or the timing of purchases (including upgrades to existing data warehousing solutions and retail point-of-service solutions) by our current and potential customers and other general economic and business conditions, including the impact of SARS on the Asia-Pacific economy; the timely development, production or acquisition and market acceptance of new and existing products and services (such as self-checkout and electronic shelf-labeling technologies, ATM outsourcing and enterprise data warehousing), including our ability to accelerate market acceptance of new products and services; shifts in market demands, continued competitive factors and pricing pressures and their impact on our ability to improve gross margins and profitability, especially in our more mature offerings such as Retail Store Automation and Financial Self Service solutions; short product cycles, rapidly changing technologies and maintaining competitive leadership position with respect to our solution offerings, particularly data warehousing technologies; tax rates; ability to execute our business and reengineering plans; turnover of workforce and the ability to attract and retain skilled employees, especially in light of recent cost-control measures taken by us; availability and successful exploitation of new acquisition and alliance opportunities; changes in generally accepted accounting principles and the resulting impact, if any, on the company's accounting policies; continued efforts to establish and maintain best-in-class internal information technology and control systems; and other factors detailed from time to time in the company's Securities and Exchange Commission reports and the company's annual reports to stockholders. The company does not undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

                                                          Schedule A

                            NCR CORPORATION
            CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
                (in millions, except per share amounts)

                                       For the Periods Ended June 30
                                      --------------------------------
                                       Three Months      Six Months
                                      --------------- ----------------
                                       2003    2002    2003     2002
                                      ------- ------- ------- --------
Revenue

  Products                            $  675 $  710 $1,266 $ 1,322
  Services                               691     670   1,334    1,305
                                      ------- ------- ------- --------

Total revenue                          1,366   1,380   2,600    2,627

Cost of products                         444     448     827      848
Cost of services                         563     531   1,107    1,028
                                      ------- ------- ------- --------

Total gross margin                       359     401     666      751
  % of Revenue                          26.3%   29.1%   25.6%    28.6%

Selling, general and administrative
 expenses                                287     289     567      574
Research and development expenses         56      61     115      117
                                      ------- ------- ------- --------

Income (loss) from operations             16      51     (16)      60
  % of Revenue                           1.2%    3.7%  (0.6%)     2.3%

Interest and other expense, net            4      15       9       18
                                      ------- ------- ------- --------

Income (loss) before income taxes and
 cumulative effect of accounting change   12      36     (25)      42
  % of Revenue                           0.9%    2.6%  (1.0%)     1.6%

Income tax expense (benefit)               3      10      (7)      12
                                      ------- ------- ------- --------

Income (loss) before cumulative effect
 of accounting change                      9      26     (18)      30
Cumulative effect of accounting change
 - Goodwill impairment, net of tax         -       -       -     (348)
                                      ------- ------- ------- --------

Net income (loss)                     $    9 $   26  $  (18) $  (318)
  % of Revenue                           0.7%    1.9%  (0.7%)  (12.1%)
                                      ======= ======= ======= ========

Net income (loss) per common share
  Basic before cumulative effect of
   accounting change                  $ 0.09 $ 0.26  $(0.19) $  0.30
  Cumulative effect of accounting
   change - Goodwill impairment            -       -       -    (3.54)
                                      ------- ------- ------- --------
  Basic                               $ 0.09 $ 0.26  $(0.19) $ (3.24)
                                      ======= ======= ======= ========

  Diluted before cumulative effect of
   accounting change                  $ 0.09 $ 0.25  $(0.19) $  0.29
  Cumulative effect of accounting
   change - Goodwill impairment            -       -       -    (3.45)
                                      ------- ------- ------- --------
  Diluted                             $ 0.09 $ 0.25  $(0.19) $ (3.16)
                                      ======= ======= ======= ========

Weighted average common shares
 outstanding
  Basic                                 94.8    98.4    95.4     98.2
  Diluted                               95.3   100.5    95.4    100.6



                                                            Schedule B

                            NCR CORPORATION
           CONSOLIDATED REVENUE and OPERATING INCOME SUMMARY
                             (in millions)

                                 For the Periods Ended June 30
                         ---------------------------------------------
                              Three Months            Six Months
                         ---------------------- ----------------------
                                           %                      %
                          2003    2002   Change  2003    2002   Change
                         ------- -------        ------- -------

Revenue by segment

Data Warehousing
  Data Warehousing
   solution              $  233 $  255    (9%) $  450 $  490    (8%)
  Data Warehousing
   support services          67      54     24%    128     109     17%
                         ------- -------        ------- -------
Total Data Warehousing      300     309    (3%)    578     599    (4%)

Financial Self Service      260     255      2%    486     460      6%

Retail Store Automation     204     174     17%    353     300     18%

Systemedia                  122     133    (8%)    234     248    (6%)

Payment and Imaging          36      35      3%     67      76   (12%)

Customer Services
  Products                    -       1  (100%)      -       2  (100%)
  Professional and
   installation-related
   services                  81      50     62%    144      92     57%
  Customer Service
   Maintenance:
    Financial Self
     Service                136     128      6%    268     252      6%
    Retail Store
     Automation             118     118      -     237     227      4%
    Payment and Imaging      27      26      4%     53      51      4%
    Other                   101     124   (19%)    209     255   (18%)
                         ------- -------        ------- -------
Total Customer Services     463     447      4%    911     879      4%

Other                        56      73   (23%)    104     150   (31%)

Elimination of
 installation-related
 services included
 in both the Customer
 Services segment and
 the other reported
 segments                   (75)    (46)    63%   (133)    (85)    56%
                          ------  ------         ------  ------

Total Revenue            $1,366 $1,380    (1%) $2,600 $2,627    (1%)
                         ======= =======        ======= =======


Operating Income by
 segment

  Data Warehousing       $   32 $   30 $   63 $   51

  Financial Self Service     32      25             41      25

  Retail Store
   Automation                 -     (13)           (23)    (43)

  Systemedia                  3       3              2       3

  Payment and Imaging         5       4             10      10

  Customer Services           7       6             10      17

  Other                     (15)    (11)           (29)    (22)


Elimination of
 installation-related
 services operating
 income included in both
 the Customer Services
 segment and the other
 reported segments          (24)    (12)           (42)    (20)
                         ------- -------        ------- -------

Income excluding pension
 (expense)/income            40      32             32      21

  Pension
   (expense)/income         (24)     19            (48)     39
                         ------- -------        ------- -------


Total Income (Loss) from
 operations              $   16 $   51         $  (16) $   60
                         ======= =======        ======= =======



                                                            Schedule C

                            NCR CORPORATION
                 CONDENSED CONSOLIDATED BALANCE SHEETS
                             (in millions)


                                       June 30 March 31 December 31
                                        2003     2003          2002
                                      -------- ---------   -----------

Assets

  Current assets
     Cash, cash equivalents and
      short-term investments          $   585 $    529 $     526
     Accounts receivable, net           1,132     1,107         1,204
     Inventories                          297       274           263
     Other current assets                 177       187           193
                                      -------- ---------    ----------

 Total current assets                   2,191     2,097         2,186

  Property, plant and equipment, net      750       776           792
  Prepaid pension cost                    834       790           794
  Deferred income taxes                   614       602           596
  Other assets                            310       303           304
                                      -------- ---------    ----------

Total assets                          $ 4,699 $  4,568 $   4,672
                                      ======== =========    ==========


Liabilities and stockholders' equity

  Current liabilities
     Short-term borrowings            $     6 $     13 $       5
     Accounts payable                     342       307           364
     Payroll and benefits                 210       189           227
     Customer deposits and deferred
      service revenue                     403       433           339
     Other current liabilities            442       423           482
                                      -------- ---------    ----------

Total current liabilities               1,403     1,365         1,417

  Long-term debt                          306       305           306
  Pension and indemnity                   727       708           696
  Postretirement and postemployment
   benefits                               306       310           312
  Other long-term liabilities             640       623           616
                                      -------- ---------    ----------

Total liabilities                       3,382     3,311         3,347

Total stockholders' equity              1,317     1,257         1,325
                                      -------- ---------    ----------

Total liabilities and stockholders'
 equity                               $ 4,699 $  4,568 $   4,672
                                      ======== =========    ==========



                                                         Schedule D

                          NCR CORPORATION
           CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
                           (in millions)

                                         For the Periods Ended June 30
                                         -----------------------------
                                          Three Months    Six Months
                                         -------------- --------------
                                           2003   2002   2003   2002
                                          ------ ------ ------ ------
Operating Activities
  Net income (loss)                       $   9 $  26  $ (18) $(318)

    Adjustments to reconcile net income
     (loss) to cash provided by operating
     activities
      Depreciation and amortization          80     82    163    162
      Deferred income taxes                   1     (2)    (8)    (7)
      Goodwill impairment                     -      -      -    348
      Other adjustments to income
       (loss), net                            3     19      4     20
      Changes in assets and liabilities
        Receivables                         (25)   (50)    72    (16)
        Inventories                         (23)   (15)   (34)   (16)
        Current payables                     58     74    (58)    29
        Customer deposits and deferred
         service revenue                    (30)   (29)    64     59
        Employee severance and pension        6    (44)    11    (77)
        Other assets and liabilities         19     (2)     4    (44)
                                          ------ ------ ------ ------

Net cash provided by operating activities    98     59    200    140

Investing Activities
  Short-term investments, net                 -      1      -      1
  Net expenditures for reworkable
   service parts                            (13)   (29)   (45)   (52)
  Expenditures for property, plant and
   equipment                                (15)   (24)   (29)   (44)
  Proceeds from sales of property, plant
   and equipment                              3     10      4     11
  Additions to capitalized software         (17)   (17)   (33)   (32)
  Other investing activities                 (1)    (7)    (3)    12
                                          ------ ------ ------ ------

Net cash (used in) investing activities     (43)   (66)  (106)  (104)

Financing Activities
  Purchase of Company common stock           (9)   (25)   (59)   (25)
  Short-term borrowings, net                 (7)   (94)     1   (126)
  Long-term debt, net                         -    298      -    296
  Other financing activities                  8      8     13     42
                                          ------ ------ ------ ------

Net cash (used in) provided by financing
 activities                                  (8)   187    (45)   187

Effect of exchange rate changes on cash
 and cash equivalents                        10     11     10     11
                                          ------ ------ ------ ------

Increase in cash and cash equivalents        57    191     59    234
Cash and cash equivalents at beginning of
 period                                     528    378    526    335
                                          ------ ------ ------ ------

Cash and cash equivalents at end of
 period                                   $ 585 $ 569 $ 585 $ 569
                                          ====== ====== ====== ======

    CONTACT: NCR Corporation
             For media information
             John Hourigan, 937-445-2078
             john.hourigan@ncr.com
             or
             NCR Corporation
             For investor information:
             Gregg Swearingen, 937-445-4700
             gregg.swearingen@ncr.com

    SOURCE: NCR Corporation