Kaufland creates new flexibility for changing customer shopping habits
ATLANTA--(BUSINESS WIRE)--May 17, 2018--
NCR
Corporation (NYSE: NCR), a global leader in omni-channel solutions,
announced that its self-checkout solution is a key part of Kaufland’s
store reinvention initiative. The German hypermarket chain embarked on a
store transformation journey to help improve the in-store shopping
experience, reduce waiting times and increase customer loyalty while at
the same time creating more value for customers with smaller baskets.
Kaufland equipped about 160 stores with the NCR self-checkout solution,
with plans to expand across more stores throughout the next few years.
Kaufland is the first grocer in Germany to embrace a comprehensive
self-checkout strategy. NCR supported Kaufland’s self-checkout
deployments with comprehensive consulting services as well as detailed
location and process analysis in every store. Based on this analysis,
NCR and Kaufland developed an individual self-checkout concept and
matching checkout zone design for each store that helps to convert
simple customer transactions to interactions that matter.
50 years after opening its first stores to consumers, Kaufland has
embarked on store modernization with the self-checkout solutions from
NCR, which is also celebrating an anniversary this year: 20 years ago,
NCR installed its first self-service checkout at a grocer in the United
States. Since then, NCR has become the global leader in self-checkout,
with thousands of deployments across 42 countries. Since that first
installation, NCR has remained focused on removing friction from the
checkout process and delivering exceptional experiences to the consumer.
“During our 50th anniversary, we want to highlight that
Kaufland continuously evolves to attract new customers, engage existing
customers and grow our business,” said Sven Homes, head of IT at
Kaufland. “NCR self-checkouts play an important role in this effort by
giving customers more flexibility in how they complete purchases inside
our stores. Shoppers can scan and pay at their own pace, and we see a
reduction in queues and waiting times, most notably with small and
medium sized baskets.”
“Retailers are under an enormous pressure to transform the in-store
experience to meet changing customer expectations. Self-checkouts are a
great option for providing better service and create experiences that
supports their brand,” said Dusty Lutz, vice president and general
manager of Store Transformation Solutions at NCR. “Customers today are
looking for choice in the way they shop, are expecting fast and
convenient checkout experiences. Self-checkout not only helps to reduce
waiting times, but frees up staff to spend more time serving customers
and providing real value that keeps shoppers coming back.”
Kaufland operates about 1,270 grocery stores in Europe, 660 of which are
in Germany, where it’s headquartered. The company employs more than
140,000 employees in Germany, Czech Republic, Slovakia, Poland, Croatia,
Romania and Bulgaria.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions,
turning everyday interactions with businesses into exceptional
experiences. With its software, hardware, and portfolio of services, NCR
enables nearly 700 million transactions daily across financial, retail,
hospitality, travel, telecom and technology industries. NCR solutions
run the everyday transactions that make your life easier. NCR is
headquartered in Atlanta, Ga., with about 30,000 employees and does
business in 180 countries. NCR is a trademark of NCR Corporation in the
United States and other countries. NCR encourages investors to visit its
website which is updated regularly with financial and other important
information about NCR.
Website: www.ncr.com
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View source version on businesswire.com: https://www.businesswire.com/news/home/20180517005248/en/
Source: NCR Corporation
NCR Corporation
Public Relations:
Ortrud Wenzel, +49 821 405
8191
ortrud.wenzel@ncr.com