Leading Romanian bank explains at ATM & Cash Innovation Europe 2017 how it achieved 99.8 percent ATM availability and reduced cash management costs across its ATM network
BCR provides universal banking services through its more than 500 branches. In addition, it offers a cash pickup and delivery service for more than 1,500 corporate locations with an average volume of 2,000 orders per day. With the growing complexity of service offerings, it became more and more difficult for BCR to monitor and to take control of the overall cost of cash.
Under its previous system, the required cash level for each processing center and ATM was being manually forecasted for each denomination, using spreadsheets and legacy applications. Based on the cash ordering and ATM performance history, Printec and NCR determined that OptiSuite would enable BCR to reduce the amount of cash in the network while reducing the number of cash out incidents, providing an overall benefit to BCR’s cash processing.
The APTRA Cash Management Suite generates a forecast for each cashpoint in the network. Based on the cash related information received from the ATM as well as from other existing infrastructure sources, the solution generates a cost optimized cash recommendation which is used to execute the replenishment strategy for every cashpoint, taking into account cost factors, servicing constraints and capacities.
“BCR executes a strategy across all customer segments that is based on
improved service accessibility, meaning there are zero fees for cash
withdrawal at our own ATMs and zero fees for our basis current
accounts,” said
Since in operation, ATM replenishments have reduced by 13.3 percent while branch transports decreased 18.6 percent and no emergency cash deliveries occurred in the past nine months.
“Cash management is costly and complicated, yet ATM services are
essential for a positive customer experience,” said
About
NCR is headquartered in
Web site: www.ncr.com
Twitter: @NCRCorporation
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Source:
NCR Public Relations
Ortrud Wenzel, +49 821 405 8191
ortrud.wenzel@ncr.com