Volksbank eG Schwarzwald Baar Hegau is the first bank to introduce an
experiential room in which customers and employees can discover and
experience new technologies
AUGSBURG, Germany--(BUSINESS WIRE)--Aug. 17, 2016--
NCR
Corporation (NYSE: NCR), the global leader in omni-channel
solutions, has developed a completely new concept called the NCR
Innovation Experience Room, an experiential “playground” that gives
financial institutions the opportunity to build digital literacy among
employees and customers, enabling them to seize current megatrends in
ways that are mutually beneficial to the business and their customers.
Volksbank eG Schwarzwald Baar Hegau, one of the largest cooperative
banks in Germany, is the first to introduce the new breakthrough
concept. This mobile experiential room enables the bank’s customers and
employees to shape its digital transformation with the aim to combine
digital technologies and human interaction in a way that creates real
added value for customers.
The NCR Innovation Experience Room is a flexible and versatile room that
is equipped with a variety of state-of-the-art technologies. These range
from virtual reality headsets, 3D printers, drones, and robots, to
examples of big data or Internet of Things applications and
nanotechnologies. The featured technologies are exchanged after a while
to keep up the attraction. The ‘Voba Playroom’ of the Volksbank eG is
designed as a mobile room that will tour the different branches of the
bank in the coming months. Furthermore, it will be set up at events and
trade shows to demonstrate how a regional bank creatively plays out
digitalization. NCR developed the conceptual design of the innovation
experience room, supplied technology and provided its expertise to the
Volksbank eG. Furthermore, NCR supports the introduction phase of the
Voba playroom as think-tank and coach to drive the usage of the
experience.
“Our view of the world is changing dramatically under the influence of
megatrends such as globalization, connectivity and communitization,”
said Thomas Bader, head of business development at Volksbank eG. “Our
new Playroom provides a new motivation for our customers to come into
our branches and try out newest technologies that most of us only know
from media reports. But what’s more, we effectively demonstrate to our
customers and employees that we are thinking about future developments
and are breaking new, creative grounds involving all parties.”
The mobile Voba Playroom was brought into operation at the end of April
and features the following bases: An NCR SelfServ 85 kiosk as an
interactive assistant, a 3D printer, a multi-copter drone, Amazon Echo
personal assistant, as well as virtual reality glasses with which
customers can not only take a virtual roller coaster ride, but also view
real estate properties in 3D. Employees and customers of Volksbank eG
are already familiar with the NCR kiosks, as the bank uses them to
advertise properties on the large touchscreens, allowing customers to
navigate properties and corresponding mortgages with just a few swipes.
As an interactive assistant and selfie creator the kiosks are now
generating new experiences. As the war for talents heats up, employers
in rural areas have to look for new ways to stand out and provide long
term strategy and vision. With the NCR Innovation Experience Room,
Volksbank eG demonstrates a whole new dimension in consulting and
employee engagement.
“In order to master the change in the financial industry, banks need the
environment and a culture that allows and supports change,” explained
Harald Heinz, Channel Area Leader in Germany, Austria and Switzerland at
NCR Financial Services. “With our innovative playground, Volksbank eG
has taken another step in that direction. Enabling a creative, hands-on
approach to complex topics unleashes the creativity in everyday work.
Banks and their customers both benefit from employees who enjoy their
work and are motivated to shape and drive the future.”
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions,
turning everyday interactions with businesses into exceptional
experiences. With its software, hardware, and portfolio of services, NCR
enables more than 550 million transactions daily across retail,
financial, travel, hospitality, telecom and technology, and small
business. NCR solutions run the everyday transactions that make your
life easier.
NCR is headquartered in Duluth, Georgia with over 30,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
View source version on businesswire.com: http://www.businesswire.com/news/home/20160817005127/en/
Source: NCR Corporation
NCR Public Relations
Ortrud Wenzel, +49-821-405-8191
ortrud.wenzel@ncr.com