NCR Interactive Teller enables Konew to introduce “ProPocket” for
customers to get speedy loan approval and cash on the spot
HONG KONG--(BUSINESS WIRE)--Feb. 29, 2016--
NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, today announced that Konew
Financial Express Limited (“Konew Financial Express ”) has
revolutionized property mortgage loan services and adopted financial
technology in Hong Kong with “ProPocket”, an innovative self-service
solution that offers customers an easy and convenient way to apply for
property loans, re-finance and withdraw cash powered by NCR Interactive
Teller. The new technology allows a live remote Konew Customer Services
Officer to assist customers over a self-service device.
The first “ProPocket” service point enabled by NCR Interactive Teller is
located at No.732, Nathan Road, Mongkok. The service offers integrated
features such as cash withdrawal, video conferencing, document scanning
and digital signature. Customers can apply for loans by simply carrying
the required approval documents and visit NCR Interactive Teller to get
live assistance through video conferencing with Konew’s Customer
Services Officer in filling-out and scanning necessary documents for
application and authentication. Once the loan is approved, Konew’s
Customer Services Officer advises the customer on the approved loan
amount and the interest rate, and helps them to sign-off necessary loan
agreements using digital signatures. It allows the customer to withdraw
cash right away using the ATM and eliminates the time-consuming process
of going to law firms to sign-off agreements and wait for bank transfers.
“Over the past years, Konew has been committed to offering express loan
service to property owners. We are excited in leveraging NCR’s video
teller technology to be the first in Hong Kong in launching such an
innovative loan service to transform our business and customer
experiences,” said Wing Chan, Executive Director of Konew Financial
Express Limited, “The NCR technology has enabled us to offer loan
approval and immediate cash together to solve our customers’ urgent
needs for cash and eliminating the wait time for bank transfers compared
to face-to-face application. Now, customers can either go to our office
in Central for face-to-face application or can simply visit ’ProPocket‘
in Mongkok. We are planning to deploy more service points should this
pilot be successful.”
Konew Financial Express keeps a flexible and ever-changing attitude, it
strategically combines the concept of loan services and café where
customers can enjoy coffee and dessert when waiting for loan
application. While waiting for the loans to be approved, which can be as
fast as 15 minutes, customers can enjoy a free dessert meal at the Cafe
with a coupon printed on the receipt generated from the video teller
machine.
“This is another powerful example on how NCR Interactive Teller can
allow financial institutions to transform their customer services and
business in an innovative way,” said Keith Au, general manager of Hong
Kong & Taiwan, Financial Services, NCR Corporation. “We are pleased to
see that financial institutions of all sizes in Hong Kong are now
re-thinking their sales approach by using consumer-friendly technologies
such as Interactive Teller. Konew Financial Express is taking the lead
in living out its business mission by creating a new and innovative
approach to making property loan service fast and convenient.”
The “ProPocket” service is available Monday to Friday from 9 am to 7:00
pm and Saturday from 9 am to 1 pm.
Since introducing the technology in 2013, NCR Interactive Teller
technology has been deployed by more than 200 financial institutions
around the world. In Hong Kong, NCR Interactive Teller has also been
deployed by Fubon Bank.
About Konew Financial Express Limited
Konew Financial Express Limited is a principal member of the Konew
Finance Group. It provides quality and professional one stop mortgage
service to customers. It has well-established branch in Hong Kong, China
and Taiwan. Recently, Konew is focusing on financial technology.
Established in 1997, Konew Financial Express specializes in providing
flexible, convenient and reliable first and second mortgage services. We
strive to strengthen the brand reputation and differentiate ourselves
with the others with a performance pledge of “15 minutes approval, 24
hours cash withdrawal”, and our innovative culture is driven by the
Company’s core value- “Freshness” to meet the ever-changing market.
Konew undertook a major re-branding in 2004 and successfully created a
professional and innovative image in the market.
Web site: www.konew.com
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 550 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with over 30,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Web site: www.ncr.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
View source version on businesswire.com: http://www.businesswire.com/news/home/20160229005158/en/
Source: NCR Corporation
NCR Corporation
Winnie Sze
852 2975 6948
winnie.sze@ncr.com
or
Konew
Financial Express Ltd.
Peko Wong (Business Development Dept.)
852
3655 1010
peko@konew.com