NCR ATM and software solutions enable one of Germany’s largest retail
banks to improve service and offer greater flexibility for customers
AUGSBURG, Germany--(BUSINESS WIRE)--Jan. 12, 2016--
NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, announced today that Deutsche Postbank AG will modernize
its retail bank branch network with NCR intelligent deposit ATMs and NCR
SelfServ 85 consulting kiosks. The NCR software and hardware solutions
deployed by Postbank will enable customers to make appointments and
calculate loans on the NCR kiosks, as well as deposit notes and coins
through the convenient new ATMs. The new solutions will be available
24/7 across many Postbank locations, with long term plans to roll out
the NCR technology across all 1,100 branches.
The ability for customers to conduct routine tasks and initial research
at their own pace, and at any time they wish, will help improve customer
experience, while simultaneously freeing bank staff to interact with
customers on other complex, high-value banking services.
Deutsche Postbank AG is one of Germany’s largest retail banks, with 14
million customers and 15,000 employees, and annual revenues of 155
billion Euro in 2014. Postbank is focused on consumer and business
customers that are served through a network of 1,100 branches, 4,500
partner branches and 900 financial consulting centers. The company
prides itself in its customer proximity and has identified personal
contact with its customers as a key component of its success. For this
reason, Postbank invests continuously in improving customer experience
in its branches.
As part of that strategy, Postbank will deploy more than 500 NCR
solutions, including NCR
SelfServTM 32 and NCR
SelfServTM 34 ATMs, as well as NCR
SelfServTM 85 kiosks and NCR
account service terminals. While the NCR ATMs enable direct cash
deposits to current and savings accounts, the SelfServ 85 kiosks offer a
number of completely new services to customers, such as information on
new offers, topical finance trends, as well as savings and credit
account access. The kiosks’ intuitive touch screens enable customers to
calculate loan rates directly on site and make appointments with their
bank managers. Furthermore, the NCR solutions feature innovative
software solutions to improve customer experience and drive operational
efficiency.
“Whether it is saving cash given as a birthday present or the daily
earnings of a hairdresser, customers can make all kinds of deposits and
the money is credited to their accounts on the same day,” said Kai
Schlueter, Chief Operating Officer Self-Service and Retail Banking at
Postbank. ”The new generation of NCR solutions significantly improve our
service provision as it gives customers more flexibility and the freedom
to choose which transactions they want to conduct themselves and which
they prefer direct assistance with.”
NCR security software protects the SelfServ ATMs against known and
unknown malware and fraud attacks. In addition, NCR Skimming Protection
Solution (SPS) protects cardholder data from card skimming attacks by
detecting and jamming the signal of fraudulent skimming devices, as well
as notifying the bank in real-time.
“Consumers want their banking experience to be digital, but also
personal,” explained Harald Heinz, Channel Area Leader in Germany,
Austria and Switzerland at NCR Financial Services. “Investing in
self-service solutions helps Postbank to achieve this, while freeing
bank employees to help customers with more complex consulting services.
The technology also provides flexible and innovative customer services
that are available outside standard office hours.”
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 550 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with over 30,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries. The company encourages investors
to visit its web site which is updated regularly with financial and
other important information about NCR.
Web site: www.ncr.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
View source version on businesswire.com: http://www.businesswire.com/news/home/20160112005226/en/
Source: NCR Corporation
NCR Public Relations
Ortrud Wenzel, +49 821 405 8191
ortrud.wenzel@ncr.com