Bank introduces new drive-through experience at Waukegan Road branch
DULUTH, Ga.--(BUSINESS WIRE)--Feb. 3, 2015--
Glenview
State Bank, one of the oldest financial institutions in the Chicago
area, is modernizing, personalizing and simplifying the customer
drive-through experience at its branch network with advanced video
software technology from NCR Corporation (NYSE: NCR). Glenview State
Bank (GSB) has deployed TELLERConnect℠ machines, also known as NCR
Interactive Teller, which lets customers interact with a live, virtual
teller using remote-controlled ATM-based technology.
“When my family purchased the bank in the 1960s, my grandfather wanted
to find a way to offer more convenient, extended hours for customers.
Glenview State Bank was among the first banks to use pneumatic tubes in
the Chicagoland area to process customer transactions from the
convenience of their car. These tubes provide a convenient solution for
our drive-through lanes, yet better technology now exists that combines
convenience and a personal touch,” said Paul Jones, President, Glenview
State Bank. “TELLERConnect from NCR removes the gap between our
customers and tellers, putting them face-to-face in an interactive video
setting.”
GSB initially made the experience available only at its Waukegan Road
branch, but after a successful pilot stage and positive customer
feedback, continues to expand TELLERConnect machines to other branch
locations. TELLERConnect will allow GSB to continue offering expanded
hours.
There are no fees for using TELLERConnect. GSB customers will be able to
make deposits and withdrawals, transfers and loan payments, and cash
checks facilitated by a centralized, video teller. The teller will also
be able to assist with other banking questions just as a teller would
in-person at a window. In fact, customers using TELLERConnect can
conduct approximately 95 percent of typical teller transactions using
the machine. These transactions include activities that can’t be done by
a normal ATM, such as overriding normal cash dispensing transaction
limits and validating customers by scanning their ID.
“The design of American banks’ networks – especially their branches –
has remained virtually unchanged for decades. This is about to change.
We are seeing a dramatic shift by financial institutions of all sizes in
rethinking their approach to retail banking by using consumer-friendly
technologies such as Interactive Teller,” said Jed Taylor, vice
president and general manager, NCR Interactive Services. “Glenview State
Bank is putting their customers first by finding a new, innovative
approach to making banking simple and personal.”
About Glenview State Bank
Glenview State Bank is truly unique in its standing as one of the last
“community” banks. Since 1921, Glenview State Bank has been serving the
North and Northwest suburbs of Chicago and is committed to being a
responsible corporate citizen and neighbor.
Web www.gsb.com
Facebook:
https://www.facebook.com/glenviewstatebank
Twitter:
https://twitter.com/BankGSB
YouTube:
https://www.youtube.com/channel/UC0sEO9W7-eq7Rf0v5jikN0g
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables nearly 550 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries. The company
encourages investors to visit its web site which is updated regularly
with financial and other important information about NCR.
Web site: www.ncr.com
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Source: NCR Corporation
NCR Corporation
Jeff Dudash, 770-212-5091
jeff.dudash@ncr.com