NCR financial kiosk and software solutions allow AIB to re-purpose
its tablet application across multiple channels
DUBLIN--(BUSINESS WIRE)--Dec. 2, 2014--
NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, announced today that leading Irish bank, AIB,
has chosen NCR financial software and kiosk solutions to transform its
branch experience and improve customer service. NCR has deployed 400 NCR
SelfServ™ 4 kiosks at branches throughout the Republic of Ireland to
provide convenient access to a wide range of AIB banking services for
its customers and help the bank run its business more effectively. AIB
uses NCR APTRA™ software on the kiosks that has allowed it to offer
internet banking access and internet functionality to all customers who
have a debit card even if they are not registered for internet banking
In the Republic of Ireland, AIB has a network of more than 200 branches,
74 offices, 10 business centers and approximately 755 ATMs and 400
deposit devices. AIB has deployed NCR financial kiosks to allow
customers to complete a wide range of internet banking transactions,
using debit card or internet banking registration credentials. This
includes balance checks on all AIB accounts; transaction search, print
and view recent transactions and historic statements, change of address,
inter account transfers, bill pay, domestic and international payments,
and set up and manage standing orders. This provides customers with the
control and flexibility they demand, whilst avoiding queues.
"As we transform our branch network, our focus has been on maximizing
customer experience and automating counter transactions,” said Cian
Clancy, Head of Self-Service Estate Development for Direct Channels at
AIB. "We have worked with NCR for some time to develop our branch
transformation strategy, and the deployment of their financial kiosks
is, in part, a result of this consultation. NCR’s software solutions
allow us to leverage our tablet application, providing a consistent
experience for our customers, with functionality in line with our
internet channel."
NCR SelfServ financial kiosks are a compact financial solution that is
suitable for any indoor location and allows financial institutions to
offer a complementary channel to tellers and ATMs. By migrating routine
transactions like account maintenance and statement printing onto the
NCR SelfServ 4, banks are able to give customers a choice of when and
where to transact. At the same time, this allows tellers to dedicate
more time to customer service and focus on high-value product purchases
and cross-selling.
"Bank branches must evolve alongside other banking channels to provide
great choices and value for consumers, and a sustainable, profitable
business model for financial institutions," said Rachel Nash, director
of Financial Services at NCR U.K. "Technology can help enable this with
flexible solutions that provide control and flexibility for consumers,
where and when they want to access banking services. AIB is driving an
innovative business model, based on NCR solutions, that helps achieve
this."
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web site: www.ncr.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR Corporation
Jeff Dudash, +001 770 212 5091
jeff.dudash@ncr.com