Team in Salt Lake County, Utah, designing technology that
revolutionizes the way financial institutions connect, interact and
transact with consumers and businesses
DRAPER, Utah--(BUSINESS WIRE)--Oct. 24, 2014--
The bank branch is poised to change more in the next 18 months than it
has in the previous 30 years combined. And the innovation fueling that
change is being built by a team just outside of Salt Lake City.
NCR Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, today opened a new office to accommodate its team of
software developers and engineers building the latest in bank branch
technology. The 50-person team, previously located in Sandy, Utah, is
moving to a new, state-of-the-art location in Draper. The NCR team in
Utah is responsible for the development of NCR Interactive Services, a
portfolio of technology that expands and deepens consumer relationships
with banks; included in that portfolio is NCR Interactive Teller, which
allows virtual tellers to take remote control of an ATM and engage in a
two-way audio and video interaction with customers.
More than 110 financial institutions in North America have chosen NCR
Interactive Services to transform their retail banking network. Dozens
more have begun implementing Interactive Services in the Middle East,
Asia Pacific and Europe.
“NCR is an influential company in many industries, and it is exciting to
see that they are transforming the future of branch banking through
people working in Utah,” said Val Hale, executive director of the Utah
Governor’s Office of Economic Development (GOED). “The pioneering spirit
continues to grow in Utah and is driving new experiences in the banking
industry. We want to congratulate NCR and the team in Draper for their
success and innovation.”
With Interactive Services, banks can offer service efficiently in
different locations and at different times of the day, all through one
scalable, server-based software solution. This means staff can spend
more time on value-added sales and service activities. Customers can
start their transaction in self-service mode as normal, with help on
hand at any time during the transaction. This could be remote assistance
with an on-screen video teller or in-person assistance with a member of
branch staff.
NCR established its presence in Utah with the acquisition of uGenius
Technology in 2013. NCR projects more than $150 million in branch
transformation revenue in 2014, and members of the Utah team recently
were recognized with NCR’s prestigious C.K. Prahalad Award for
Disruptive Innovation.
“Since joining NCR, our team has been able to take our vision for the
future of branch banking to financial institutions around the world.
Thanks to the drive and innovation of our team in Utah and our
colleagues around the world, we are changing the way people bank and the
way they think about their bank branch,” said Jed Taylor, general
manager, NCR Interactive Services. “We’re excited to continue and expand
on this work in our new offices in Draper.”
NCR’s Interactive Services portfolio includes:
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Remote assisted service: With NCR Interactive Teller, customers
can bank with a live video teller and conduct up to 95 percent of
typical teller transactions, extending its capabilities far beyond
that of today’s ATMs. Interactive Teller allows a live teller to take
remote control of the device while engaging the customer over two-way
video, providing a personalized experience. Video collaboration and
transaction processing can both reduce operating costs by centralizing
tellers across multiple branches, while still connecting customers and
tellers in a face to face, highly personal engagement.
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In-person assisted service: NCR Interactive Banker unlocks a
modern branch experience, tying an advanced financial services kiosk
to sophisticated teller software so branch employees can move from one
station to another with complete visibility of customers’ needs and
personalities through robust customer data transmitted to a tablet PC.
Interactive Banker helps financial institutions rethink their branch
environment, including reducing the size of branch footprints.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web sites: www.ncr.com,
www.ncrsilver.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR Corporation
Jeff Dudash, 770-212-5091
jeff.dudash@ncr.com