“Teller-less” branch features full-service virtual banking through
Generations Bank’s first branch in western Ontario County
DULUTH, Ga.--(BUSINESS WIRE)--Oct. 14, 2014--
Generations Bank last week held the official grand opening of its newest
branch, located at 6120 State Route 96, in Farmington, N.Y. The
state-of-the-art branch is the area’s first “teller-less” bank,
featuring five NCR Interactive Teller units.
The sophisticated branch also houses the region’s first “Smart Office,”
which offers virtual, face-to-face banking via a live high definition
video remote with a Generations Bank representative, if an in-branch
specialist is not available.
“This is our first bank branch that has no teller line. We’re using
cutting-edge banking technology to efficiently handle all daily banking
transactions. No one is going to be tied up in a teller line,” said
Menzo D. Case, President and CEO, of Generations Bank.
Generations Bank, a regional financial institution headquartered in
Seneca Falls, designed the Farmington branch, with the goal of providing
its employees freedom to provide more customer advice and build stronger
business relationships. Meanwhile, customers will enjoy “no waiting”
traditional teller transactions, with greater access to bank personnel
for detailed financial matters.
“The utilization of the latest in-bank technology ensures our employees
are able to provide more meaningful services, ranging from account
openings to insurance reviews and financial planning,” said Case.
The NCR Interactive Teller machines are among the newest tools in the
assisted-technology banking arena.
“NCR Interactive Teller is changing the way consumers bank and helping
our customers such as Generations Bank meet the needs of the consumer,”
said Jed Taylor, vice president and general manager, NCR Interactive
Services. “Through assisted-service technology such as Interactive
Teller, consumers are banking at times convenient to them while
maintaining a personal touch with their bank.”
The Farmington branch also incorporates a “smart office,” a virtual
banking portal where customers can sit down and chat with a Generations
Bank expert via a live video remote to conduct financial or insurance
transactions.
With NCR Interactive Teller, a live teller takes remote control of the
device while engaging the customer over two-way video, providing a
personalized experience. The solution provides live teller services for
clients who want the human touch, and also offers more services than can
be conducted on an ATM or other self-service devices.
For instance, customers can perform secure transactions without using a
traditional ATM card and, like branch tellers, remote tellers can
provide cash beyond ATM limits, assist in mortgage payments, transfers,
and more.
Kevin Gallivan has been named the Farmington Branch Manager & Business
Development Officer. Five other Generations Bank employees include a
business development, investment and insurance advisors and two personal
bankers.
“Our employees are empowered to make decisions at the branch level,
providing knowledgeable advice and help our customers enhance and
protect their financial well-being,” Case said. “These are people who
are from the Farmington community, so they have a vested interest in its
growth. All of our employees are also stockholders in our company, which
cements their dedication to customer service, a hallmark of Generations
Bank.”
Generations Bank has been testing NCR Interactive Teller at its Seneca
Falls office for nearly a year and have experienced strong customer
acceptance as an alternative to waiting in a teller line.
The new, 3,000-square-foot Farmington branch, which was built in a
Mid-Century Modern-style, was designed by architect Thomas Anderson of
MA Architects, of Rochester. Blynn Nelson Interior Designs of Rochester
is behind its sleek interior.
With its arrival in the growing Farmington-Victor-Canandaigua corridor,
Generations Bank plans to expand on its footprint of community
involvement in the Finger Lakes Region. The bank has a history of
youth-focused programs, beginning with its own “Young Savers Program,”
which is aimed at informing and involving young people in their
financial futures.
The bank has a long relationship with Drug Abuse Resistance Education
(DARE) and other youth programs and anticipates sponsorships in its
newest community.
Founded in 1870, Generations Bank currently has nine locations in Seneca
Falls, Auburn, Waterloo, Geneva, Union Springs and Phelps. Previously
known as Seneca Falls Savings Bank, the bank was renamed Generations
Bank — while maintaining the same ownership — in April 2012.
Although Generations Bank has never established a physical presence any
farther west than Geneva and Phelps, it does have several customers in
Farmington and Victor, including Auto Solutions of Farmington.
About Generations Bank
Generations Bank has partnered with businesses and residents in the
Northern Finger Lakes region since its founding in 1870, while
maintaining a strong commitment to each and every community in which it
operates. The bank is headquartered in Seneca Falls and serves customers
from nine retail locations in Seneca Falls, Auburn, Waterloo, Geneva,
Union Springs and Phelps.
In addition to traditional business and consumer deposit services,
Generations Bank focuses on residential mortgages, as well as
manufactured home, automobile, home equity, commercial, non-residential
real estate and construction loans. The organization also serves the
broader needs of the Finger Lakes area through its insurance business,
Generations Agency (formerly Royce & Rosenkrans) and financial planning
and brokerage services offered by Generations Investment Services. For
more information, visit MyGenBank.com.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web sites: www.ncr.com,
www.ncrsilver.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
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Source: NCR Corporation
NCR Corporation
Jeff Dudash, 770.212.5091
jeff.dudash@ncr.com
or
The
Martin Group (for Generations Bank)
Sharon Linstedt,
716.242.7470(o)/716.480-3068(c)
slinstedt@martingroupmarketing.com