Because big and slow do not go together in convenience retailing,
Buc-ee’s turned to NCR for increasing customer service levels across
their operations
DULUTH, Ga.--(BUSINESS WIRE)--May 14, 2014--
NCR
Corporation, the global leader in consumer transaction technologies,
announced today that Texas-based Buc-ee’s,
operator of some of the largest convenience stores in the world, is
using a complete software, hardware and services solution from NCR. The
NCR solution is helping to streamline operations as well as increase
speed and reliability at the point of sale.
Buc-ee’s operates 29 convenience centers throughout Texas. The largest,
located in New Braunfels, Texas, has up to 60,000 square feet of retail
space that includes 120 fueling positions, 30 point-of-sale (POS)
locations and 13 food ordering kiosks where customers can shop for
made-to-order food themselves.
“Our goal is to not make the customer wait on us,” said Don Wasek,
co-owner at Buc-ee’s. “What we have seen here by installing the NCR
software solution is a dramatic improvement both inside, at the POS
systems and outside at the island card readers. It’s a marked
improvement over other transaction systems I’ve seen – especially with
credit card processing, it’s blisteringly fast.”
Prior to working with NCR, Buc-ee’s was experiencing system issues
impacting their customer’s experience including uptime problems. The
retailer’s legacy technology was unable to keep up with the volume
causing operational challenges and unexpected financial expenses.
Buc-ee’s initially challenged NCR to pilot its NCR Radiant Point-of-Sale
(NCR RPOS) technology, fuel controller, and services capabilities in one
of Buc-ee’s smaller footprint locations to prove their effectiveness
within the retailer’s business model. Buc-ee’s quickly learned NCR’s
RPOS solution could easily handle the volume at its stores at all times.
Given the success with 64 fueling positions, Buc-ee’s has recently added
a second fuel island doubling the site’s capacity.
“Buc-ee’s has such a great reputation for offering the cleanest
facilities, a tremendous shopping selection of both food and
merchandise, and now the ability to serve their customers better than
ever,” said Eric Stecker, vice president and general manager of
Petroleum and Convenience Segment (PCR), NCR Retail. “By having retail,
made-to-order food and a tremendous fuel business in one site, it does
create some unique challenges. But that complex environment is perfect
for showing the full value of our complete software, hardware and
services offering.”
In addition to providing hardware support services, NCR will also
remotely monitor and troubleshoot locations, including remotely
upgrading software when needed. This will further reduce Buc-cee’s total
cost of ownership and increase availability.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries. The company
encourages investors to visit its web site which is updated regularly
with financial and other important information about NCR.
Web site: www.ncr.com,
www.ncrsilver.com
Twitter: @NCRCorporation,
@NCRRetail
Facebook: NCR
Corp., NCR
Retail
LinkedIn: NCR
Corporation, NCR
Retail
YouTube: www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR Corporation
Tony Carter, 404-316-0201 (cell)
678-808-6984
(ofc)
tony.carter@ncr.com
