Video banking software revolutionizes drive through experience in
Florida and South Carolina branches
DULUTH, Ga.--(BUSINESS WIRE)--Feb. 19, 2014--
Grow
Financial, a $2.0 billion federal credit union serving members in
Florida and South Carolina, is transforming its drive-through banking
experience in 8 branches by using video banking technology from NCR
Corporation (NYSE: NCR). With APTRA Interactive Teller, Grow
Financial’s members will bank with a live video teller from the comfort
of their car. The teller takes remote control of the ATM, allowing
members to conduct up to 95 percent of typical teller transactions.
Grow Financial first installed drive-thru versions of Interactive Teller
at select locations in October 2013.
The traditional method for drive-through banking relies on pneumatic
tubes, which were first
patented in the United States in 1940 and create an impersonal
member experience that separates the member and employee. With NCR video
teller technology, Grow Financial is better connecting with members and
automating cumbersome processes inherent in tube-based banking, creating
a faster and better interaction with its members. Interactive Teller
enables the credit union to extend the branch experience in one easy
solution by combining video collaboration and remote transaction
processing technology embedded within the machine.
“Technology can make our member experience better. With Interactive
Teller, we’re putting personal service back in our drive through lanes,”
said Bob Fisher, CEO of Grow Financial. “We’re replacing decades-old
technology with something new – yet familiar – to our members. NCR is
out in front with this technology and we are thrilled to be the first
financial institution in Florida to bring it to its members.”
With Interactive Teller, Grow Financial members do not need a bank card;
members can scan their driver’s license to identify themselves to the
teller. In addition, Grow Financial is utilizing the ability to
centralize tellers to expand service hours beyond traditional branch
hours.
The new technology also will let Grow Financial experiment with smaller
footprint branches in select locations. Before purchasing this
interactive technology, Grow Financial did not purchase hardware or
software from NCR.
“Financial institutions have the opportunity to transform their
business, creating amazing experiences for their customers and members,
increasing revenue and decreasing costs,” said Brian Bailey, vice
president of marketing and strategy, NCR Financial Services. “We are
thrilled to provide this technology experience to an industry leader
such as Grow Financial as they take a progressive approach to customer
service and rethink their retail network strategy.”
About Grow Financial
With 22
branches, and five more in development, Grow
Financial Federal Credit Union is recognized as one of the leading
Credit Unions in the nation with nearly $2 billion in assets. Originally
founded to provide a safe place to save and borrow money for the
military and civilian personnel of MacDill Air Force Base, Grow
Financial has since expanded membership to include employees of more
than 1,100 businesses. Established in 1955, Grow Financial has its
corporate headquarters in Tampa, Florida. For more information visit www.growfinancial.org.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web site: www.ncr.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR Corporation
Jeff Dudash, 919-435-6976
jeff.dudash@ncr.com
