Innovative multi-vendor service enables remote monitoring and management of customers’ IT domains
The total service supports applications, cloud, network/WAN, security, server, storage and virtualization. More than 3,000 products from many leading networking and IT vendors can be managed. Components include a network operations center, which will monitor, identify and resolve IT infrastructure irregularities, a service desk for end-to-end incident management and a self-service portal for customers to track the real-time status of their managed environment and view key performance indicators and other metrics.
“Many CIOs today are transitioning business functions into the cloud to
realize cost-savings, increase productivity and reinvent business
agility,” said
Sophisticated configuration management and analytics tools are also included in the service to maximize network availability and reduce on-site support costs, including remote restoration and updates to managed devices. NCR research shows that 98 percent of availability issues identified through the service can be resolved remotely, and resolution time can be reduced by up to 60 percent versus traditional on-site support. Network operational data is also continuously analyzed in order to provide proactive recommendations to further enhance availability and up-time, which is critical to the success of enterprise cloud computing initiatives.
“EMC is pleased to have been chosen by NCR to provide the platform
behind its managed IT Services offering. As part of its platform, NCR is
using
NCR Telecom & Technology (T&T) delivers on-site and consulting services to over 60 global telecom and OEM companies. It works with these companies as a service partner, helping them cost-effectively build out their multi-vendor network infrastructure and bring reliable and scalable business services to market faster, reduce operating costs and maximize the availability of mission-critical business applications for their customers.
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Source:
NCR Corporation
Tim Henschel, 770-299-5100
Cell: 404-713-9816
tim.henschel@ncr.com