Bank to Begin Largest Installation to Date of NCR’s Unique ATM-Based
Interactive Video Technology
INDIANAPOLIS--(BUSINESS WIRE)--Oct. 15, 2012--
Salin
Bank’s tellers will be staying open for business longer and reaching
their customers at their convenience, even though the bank branches’
doors are locked. The family owned bank, which serves customers in
northern and central Indiana, will begin the largest installation to
date of NCR
(NYSE: NCR) APTRA™ Interactive
Teller.
NCR APTRA Interactive Teller lets consumers talk to a teller over an ATM, helping reduce customer wait times and staying open for business longer – such as during evenings and on weekends. (Photo: Business Wire)
The new video-based interactive technology allows customers to conduct
transactions and receive banking services with a live, centrally based
teller, who has complete control of the Interactive Teller machine. The
simultaneous video and audio connection can help customers complete 95
percent of the teller services that can be done inside a branch. NCR
Interactive Teller will allow Salin Bank to offer teller services well
beyond traditional branch hours; tellers will be available on
Interactive Teller until 7 p.m. Mondays through Saturdays.
Using the ability to instantly deploy tellers to meet customer demand
over the existing ATM network, Salin Bank will install Interactive
Teller in the drive-through lane at most of its branch network for
extended service hours and more personalized service. The bank also will
install units in branch lobbies to help decrease wait times during busy
branch hours, and several more units in new locations in order to reach
underserved areas.
“NCR is at the forefront of the future of branch banking,” said Bill
Salin, president and chief executive officer, Salin Bank. “We’re always
exploring new ideas to help our customers, and we wanted to offer our
clients longer hours and more locations – but without losing that
personal touch. When we saw this technology in action, we knew this
would be a winning combination for our customers, our employees and our
business.”
Beyond talking to a teller, Interactive Teller offers more services than
can be conducted on an ATM or other self-service devices. For instance,
customers can perform secure transactions without using a traditional
ATM card and, like branch tellers, remote tellers can provide customers
access to cash in their accounts in amounts over the standard ATM daily
cash withdrawal limits.
“The efficiency and security created through the centralization of
tellers enables Salin Bank to transform their branch locations into more
effective service and sales environments,” said Michael O’Laughlin,
senior vice president, NCR Financial Services. “Interactive Teller lets
Salin Bank offer access to teller services during non-traditional
banking hours and provide full teller services in areas not served by
branches, all while taking advantage of the advanced features of NCR
ATM’s such as intelligent deposit, bill pay, new account openings and
loan initiation.”
NCR began the first installations of Interactive Teller in March 2012,
in partnership with uGenius Technologies – a Utah-based pioneer in video
banking solutions. Salin Bank is working with QSI, Inc., on the
purchase, installation and servicing of Interactive Teller. QSI has been
an NCR solutions partner for more than a decade.
About Salin Bank & Trust Company
Salin Bank and Trust Company, a family-owned community bank, is one of
the top ten chartered banks in Indiana with assets of more than $750
million. Salin operates 23 banking centers in 10 Indiana counties
serving Burlington, Columbus, Delphi, Edinburgh, Fishers, Flora, Fort
Wayne, Galveston, Gas City, Kokomo, Lafayette, Logansport, Marion,
Walton, West Lafayette, and Indianapolis.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how
the world connects, interacts and transacts with business. NCR’s
assisted- and self-service solutions and comprehensive support services
address the needs of retail, financial, travel, hospitality, gaming,
public sector, telecom carrier and equipment organizations in more than
100 countries. NCR (www.ncr.com)
is headquartered in Duluth, Georgia.
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NCR and Salin are trademarks of NCR Corporation and Salin Bank in the
United States and other countries.
Photos/Multimedia Gallery Available: http://www.businesswire.com/cgi-bin/mmg.cgi?eid=50440702&lang=en
Source: NCR Corporation and Salin Bank and Trust Company
Salin Bank and Trust Company
Jim Badger, 317-452-8108
SVP
Director of Marketing
j.badger@salin.com
or
NCR
Corporation
Jeff Dudash, 919-435-6976
jeff.dudash@ncr.com