NCR provides delivery and integration services to help BT expand its multivendor solutions with consistent service levels worldwide
The deal is part of BT's strategic sourcing initiative that is enabling it to offer a more extensive, integrated and consistent set of solutions and services on a global basis. This will make it easier for BT’s multinational customers to increase employee productivity, improve customer interactions and reduce costs by combining fixed, wireless and VPN access into a seamless, unified solution – regardless of the underlying technology used or office location.
“BT’s customers choose us for our ability to deliver reliable and
scalable connectivity solutions on a global basis," said
The rising use of smartphones, tablets, video streaming, and social collaboration platforms – combined with new business analytics tools and the virtualisation of IT resources – are putting renewed strain on enterprise networks. As a result, investing in and optimising converged LAN platforms remains a top priority for CIOs.
Under the agreement NCR will provide service catalogue management, professional services and customer premise equipment-related services, including order management, staging, installation, moves, adds, changes and maintenance, asset tracking, as well as program and project management.
NCR is already the strategic service provider for a large number of telecom and technology companies worldwide, acting as their ‘feet on the street’, maintaining over 1 million units of hardware. NCR supports 19 of the world’s top 20 banks, 7 of the top 10 retailers, 8 of the top 10 telecom firms and 3 of the top 5 airlines. Over 13,000 NCR consultants and technical support experts manage over 11 million service actions annually, making it one of the largest service providers in the world.
About BT
BT is one of the world’s leading providers of communications services and solutions, serving customers in more than 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, BT Retail, BT Wholesale and Openreach.
In the year ended
For more information, visit www.btplc.com
About
NCR is a trademark of
Follow us on Twitter: @NCRCorporation, @careersatncr, @NCR_UK
Like us on
Connect with us on
Watch us on
Source:
NCR Corporation
Helen McInnes, +44(0)7748 761 041 /
+44(0)207 725 8253
helen.mcinnes@ncr.com