FirstOntario Credit Union Becomes First in Canada to Deploy NCR APTRA
Interactive Teller
MISSISSAUGA, ON--(BUSINESS WIRE)--Aug. 28, 2012--
FirstOntario
Credit Union, based in Hamilton, is the first Canadian financial
institution to deploy NCR
(NYSE: NCR) APTRA Interactive Teller, which enables customers to talk
live to a remote teller at the ATM. APTRA
Interactive Teller gives consumers access to branch services after
the branch is closed and in areas not served by branches.
NCR APTRA Interactive Teller lets consumers talk to a teller over an ATM, helping reduce customer wait times and staying open for business longer - such as during evenings and on weekends. (Photo: Business Wire)
Two-way video conferencing integrated within the ATM lets FirstOntario’s
members talk to and see a teller who can remotely drive the ATM
transaction from a central location, guiding members through typical
in-branch transaction via the ATM screen. Services offered include
deposits, withdrawals, cheque cashing, loan payments, cash advances, and
booking appointments with branch staff.
“FirstOntario introduced the first ‘Personal Assisted Tellers’ (PAT) in
Canada two years ago and with NCR we’re offering another first to our
members. We pride ourselves on personal service and we wanted to bring
that to the ATM to allow our members to get instant personal service
when they want it,” said Dave Schurman, executive vice president and
chief operating officer, FirstOntario. “It expands our services and
hours of operation, and enhances the functionality at the ATM by
allowing members to conduct most of the transactions they would do in
the branch right at the ATM screen with a live teller still driving the
transaction for the member.”
‘PATs’ are located at six FirstOntario locations and also will be
available at four other locations by the end of the year. NCR APTRA
Interactive Teller was launched last year in the U.S. and is now
available to all Canadian financial institutions who want to offer
round-the-clock banking services to time-strapped clients. The solution
provides live teller services for clients who want the human touch, and
also offers all of the latest ATM services, including intelligent
deposit – a no-envelope technology soon to be released in Canada that
lets customers deposit cheques and cash directly into the ATM and
receive instant reconciliation via a receipt that includes images of the
items they deposited.
“Financial institutions in Canada are under pressure to improve
front-end productivity in their branches, freeing up staff to improve
service delivery and generation. They’re competing for more revenue and
consumer loyalty, while reducing operational costs,” said Linda
Fitzgerald, president, NCR Canada. “NCR is working with banks and credit
unions in Canada and around the world to reinvent the customer
experience, deepen their relationship with clients, strengthen their
competitive advantage and drive revenue by offering innovative products
and services like APTRA Interactive Teller.”
NCR introduced APTRA Interactive Teller in the U.S. in 2011, in
partnership with uGenius
Technologies, a Utah-based pioneer in video banking solutions. The
solution is currently being used by a number of U.S. financial
institutions. NCR APTRA Interactive Teller runs on APTRA Activate
software.
About FirstOntario Credit Union
In business since 1939, FirstOntario Credit Union has more than $2.9
billion in funds under management, serves over 85,000 Members and offers
a full suite of banking products including daily banking, mortgages,
lines of credit, loans and investments. FirstOntario operates 21 full
service branches and two satellite branches serving 13 communities
across the Hamilton, Halton, Niagara, Haldimand/Norfolk and Oxford
regions and Membership at FirstOntario is open to anyone. FirstOntario
is a proud advocate of the communities we serve and supports many
important community organizations. FirstOntario is a founding sponsor
for Hive Hamilton, and supports Co-operative Young Leaders (CYL) and
youth at risk through Soupfest. FirstOntario also offers a scholastic
bursary program and a microlending program in the Hamilton and Niagara
regions. For more information please visit: www.FirstOntarioCU.com
and www.MyOwnBank.ca.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how
the world connects, interacts and transacts with business. NCR’s
assisted- and self-service solutions and comprehensive support services
address the needs of retail, financial, travel, hospitality, gaming,
public sector, telecom carrier and equipment organizations in more than
100 countries. NCR (www.ncr.com)
is headquartered in Duluth, Georgia.
Follow us on Twitter: @NCRCorporation, @careersatncr
Like us on Facebook: http://www.facebook.com/ncrcorp
Connect with us on LinkedIn: http://linkd.in/ncrgroup
Watch us on YouTube: www.youtube.com/user/ncrcorporation
NCR is a trademark of NCR Corporation in the United States and other
countries.
Photos/Multimedia Gallery Available: http://www.businesswire.com/cgi-bin/mmg.cgi?eid=50389264&lang=en
Source: NCR Corporation
NCR Corporation
Canada:
Alix Edmiston, 416-809-9996
alix.edmiston@ncr.com
or
U.S.:
Jeff
Dudash, 919-435-6976
jeff.dudash@ncr.com