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|NCR Launches ‘Key’ to Seamless Hotel Check-in|
NCR Express Key kiosk to let guests who check in online or via mobile device bypass registration to obtain room key
NCR's new Express Key check-in and key-dispensing kiosk. (Photo: Business Wire)
Research conducted by
NCR Express Key, part of an advanced hotel check-in solution portfolio that optimizes the mobile experience, allows guests who have checked in via online or mobile channels to bypass the front desk and obtain room keys by scanning a printed or mobile-delivered confirmation barcodes, NFC enabled mobile devices or mobile acoustic keys. The low-profile kiosk can be placed on counters or table tops throughout a hotel, in elevator lobbies and other convenient locations, giving more options to guests who have lost their keys, left keys in their rooms or arrive at their rooms to find that keys will not work.
Despite widespread adoption of mobile in other areas of travel, few hotels offer the convenience that consumers say they want. Survey results found that while 65% of respondents have booked a hotel room either online or via mobile device, only 20% have actually checked in using either of those methods. Yet if it were available, 57% of those surveyed indicated they would check in online or via mobile.
“Travelers have come to expect mobile convenience throughout their
journey, and many hotels are beginning to offer the ability to book a
reservation and check in on-the-go,” said
Results from the ORC survey found that 25% of respondents have waited 30 minutes or longer to check in. Compounding that frustration, more than half (53%) said they had been issued a key that didn’t work and had to trek all the way back to the front desk to get a new one.
NCR Express Key enables hotel operators to provide better service for
all guests by freeing up staff time and reducing queues for those who
prefer personal service, and eliminating any need to stop at the front
desk for those who do not. Currently in pilot with a leading hotel
chain, the solution is now available in
About the research
This online survey of 1,013 U.S. consumers was conducted in January of
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