Sussex County Federal Credit Union uses live, remote tellers over
ATMs to provide better service to its members
DULUTH, Ga.--(BUSINESS WIRE)--Mar. 26, 2012--
NCR
Corporation (NYSE: NCR) began installations of its virtual teller
ATMs, APTRA
Interactive Teller, at Sussex
County Federal Credit Unions during the week of March 19, beginning
the proliferation of NCR’s new technology designed to revolutionize the
delivery of personal banking services.
NCR APTRA Interactive Teller lets consumers talk to a teller over an ATM, helping reduce customer wait times and staying open for business longer – such as during evenings and on weekends. (Photo: Business Wire)
NCR will begin additional installations at other financial institutions
throughout the U.S., Canada, Australia and other countries during the
next three months. APTRA Interactive Teller helps financial institutions
resize their business model for delivering the traditional branch
banking experience. APTRA Interactive Teller gives cost-effective
options for reducing customer wait times during busy periods of the day
and staying open for business longer – such as during evenings and on
weekends.
Sussex County Federal Credit Union (FCU) serves more than 18,000 members
throughout Delaware. In 2011, Sussex County FCU installed personal
teller machines equipped with early version uGenius video teller
technology. The resulting efficiencies prompted Sussex County FCU to
expand their delivery strategy across their ATM network, using NCR APTRA
Interactive Teller ATM solution to facilitate. With APTRA Interactive
Teller, customers at the ATM now have the choice of either self-service
or a highly interactive, live audio and visual experience with a
centrally based teller who can drive multiple transactions for them
using remote processing technology, enabled by NCR’s multi-function ATM
capability.
“We’ve been able to serve members faster during busy times using the
kiosk experience, and its received increasingly heavy transaction
volumes,” said Pamela Fleuette, CEO, Sussex County FCU. “By working with
NCR to deploy APTRA Interactive Teller ATMs, we can move that virtual
teller experience outside the doors of the branch, which will let us
offer the service after hours and not just when the branch is open.”
The efficiency and security created through the centralization of
tellers enables financial institutions to transform their branch
locations into more effective service and sales environments. APTRA
Interactive Teller lets financial institutions offer access to teller
services during non-traditional banking hours, build new small-footprint
branches, and provide full teller services in areas not served by
branches, all while taking advantage of the advanced features of NCR
ATMs such as intelligent deposit, bill pay and new account and loan
initiation.
“As branch transactions decline, financial institutions must find ways
to continue to provide personal service at a lower cost,” said Nicole
Sturgill, research director, Tower Group. “Teller centralization
enables cost reduction while also expanding service hours, a winning
combination for both financial institutions and customers.”
NCR introduced APTRA Interactive Teller in 2011, in partnership with uGenius
Technologies – a Utah-based pioneer in video banking solutions.
“Every financial institution is looking closely at how to redefine their
branch experience. They want their branches to better differentiate
themselves, enhance their brands, and offer enhanced services to their
customers and members,” said Michael O’Laughlin, senior vice president,
NCR Financial Services. “NCR knows that technology can help banks and
credit unions rethink the branch banking experience. APTRA Interactive
Teller puts a human touch to technology, mixing efficiency with
ease-of-use to help branch transformation become reality.”
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how
the world connects, interacts and transacts with business. NCR’s
assisted- and self-service solutions and comprehensive support services
address the needs of retail, financial, travel, hospitality,
entertainment, gaming, public sector, telecom carrier and equipment
organizations in more than 100 countries. NCR (www.ncr.com)
is headquartered in Duluth, Georgia.
Follow us on Twitter: @NCRCorporation and @careersatncr
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Read more on our blog: www.blogs.ncr.com/ncr-banking/
NCR is a trademark of NCR Corporation in the United States and other
countries.
Photos/Multimedia Gallery Available: http://www.businesswire.com/cgi-bin/mmg.cgi?eid=50217179&lang=en
Source: NCR Corporation
NCR Corporation
Jeff Dudash, 919-435-6976
jeff.dudash@ncr.com