NCR recognized for excellence in quality, continuous improvement
initiatives for telecommunications industry
DULUTH, Ga.--(BUSINESS WIRE)--Feb. 3, 2012--
NCR
Corporation (NYSE: NCR) today announced that it has earned TL
9000 certification as part of its global continuous improvement and
quality management initiatives. TL 9000 is an ISO Quality Management
System certification designed specifically for the telecommunications
industry.
To achieve this distinction, aspects of NCR’s global Services
organization, including its Services Center of Excellence in Peachtree
City, Ga. and additional service delivery centers in Amsterdam,
Brussels, Istanbul, and Prague, as well as its Telecom & Technology Line
of Business, were audited by Bureau
Veritas, a global leader in conformity assessment and certification
services. Criteria reviewed included process documentation, corrective
action and metric collection for specialized service functions, such as
installation and engineering, and requirements to address communications
between telecom network operators and suppliers.
“Continuous improvement and quality management initiatives like TL 9000
are essential elements of NCR’s customer-focused, market-driven
strategy,” said Nadine Routhier, vice president, NCR Telecom &
Technology. “We look forward to applying these process improvements
across our business, which will help NCR drive productivity gains and
sustainable improvements for the benefit of our customers around the
world.”
“In the TL9000 audit, NCR demonstrated exceptional consistency regarding
its business processes and total quality initiatives around the world,”
said Trevor Douce, senior client manager, Bureau Veritas. “The audit
process normally will demonstrate several non-conformities that need to
be addressed. NCR had none of these, which is an exceptional
achievement.”
NCR
Telecom & Technology (T&T) delivers on-site and consulting
services to over 60 global telecom and OEM companies. It works with
these companies as a service partner, helping them cost-effectively
build out their multi-vendor network infrastructure and bring
reliable and scalable business services to market faster, reduce
operating costs and maximize the availability of mission-critical
business applications for their customers.
In addition to the new TL 9000 certification, NCR is ISO 9000 certified
globally.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how
the world connects, interacts and transacts with business. NCR’s
assisted- and self-service solutions and comprehensive support services
address the needs of retail, financial, travel, hospitality,
entertainment, gaming, public sector, telecom carrier and equipment
organizations in more than 100 countries. NCR (www.ncr.com)
is headquartered in Duluth, Georgia.
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NCR is a trademark of NCR Corporation in the United States and other
countries.
Source: NCR Corporation
NCR Corporation
Cameron Smith, 770-623-7998
cameron.smith@ncr.com