DAYTON, Ohio & SOUTHLAND, Texas--(BUSINESS WIRE)--Nov. 19, 2004--
NCR to provide IT services to optimize support for Sabre's travel
agencies and suppliers throughout the Caribbean and Latin America
NCR Corporation (NYSE:NCR) and Sabre Holdings (NYSE:TSG) today announced that NCR has been awarded a three-year contract to provide managed services for Sabre Travel Network's operations throughout the Caribbean and Latin America.
Sabre Holdings is the global leader in travel commerce - merchandising and distributing travel through online and offline points of sale and supplying technology solutions across the industry. Sabre serves a wide range of customers through its various companies, including Travelocity, the most popular online travel service, Sabre Travel Network, which connects travel agents and travel suppliers with travelers, and Sabre Airline Solutions, the leading provider of decision-support tools, reservations systems and consulting services for airlines.
"Sabre is continually working to enhance the information technology support we provide to over 11,000 travel agencies throughout the Caribbean and Latin America," said Jay Jones, senior vice president for the Latin America, Mexico and Caribbean Division of Sabre Travel Network. "NCR will provide a number to our agencies to call for hardware help-desk support. This convenience, combined with NCR's broad geographic coverage, experience in managing help-desk support for the travel industry and reputation for service excellence, will enable Sabre to optimize the performance of our IT infrastructure for our agencies."
In addition to hardware help-desk operations, the agreement with Sabre Holdings includes maintenance, installation and asset tracking. By putting NCR's help-desk intelligence in front of the dispatch function, service issues will be resolved more quickly, enhancing end-user productivity and satisfaction.
"With NCR managed services, Sabre will reap the benefits of transitioning their agency IT service operations to NCR, while retaining strategic control of their technology infrastructure," said Paul Novak, vice president of managed services for NCR's Americas region. "Sabre has been an NCR Teradata user for some time, and at NCR we look for ways to help our existing customers improve satisfaction for their customers and grow their business by drawing on our core services expertise."
About Sabre Holdings
Sabre Holdings Corporation (NYSE:TSG) is a world leader in travel commerce, retailing travel products and providing distribution and technology solutions for the travel industry. More information about Sabre Holdings is available at http://www.sabre-holdings.com.
About NCR Corporation
NCR Corporation (NYSE:NCR) is a leading global technology company helping businesses build stronger relationships with their customers. NCR's ATMs, retail systems, Teradata(R) data warehouses and IT services provide Relationship Technology(TM) solutions that maximize the value of customer interactions and help organizations create a stronger competitive position. Based in Dayton, Ohio, NCR (www.ncr.com) employs approximately 28,900 people worldwide.
NCR and Teradata are trademarks or registered trademarks of NCR Corporation in the United States and other countries. Sabre Airline Solutions, the Sabre Airline Solutions logo, SabreSonic and SabreSonic Ticket are trademarks and/or service marks of an affiliate of Sabre Holdings Corporation. All other trademarks, service marks, and trade names are the property of their respective owners.
CONTACT: NCR Corporation
Roland True, 937-445-3491
roland.true@ncr.com
or
Sabre Holdings
Filo Vallano, 682-605-1104
filomena.vallano@sabre-holdings.com
SOURCE: NCR Corporation