Press Release

NCR Reports Strong First-Quarter Operating Results

April 29, 2004 at 8:33 AM EDT
    DAYTON, Ohio--(BUSINESS WIRE)--April 29, 2004--(NYSE:NCR)

    --  Double-digit revenue growth in Financial Self Service, Retail
        Store Automation and Data Warehousing

    --  Significant operating margin improvement in Retail Store
        Automation, Data Warehousing and Financial Self Service

    --  2 million shares repurchased during first quarter

NCR Corporation (NYSE:NCR) today reported financial results for the seasonally weak quarter ended March 31, 2004, including $0.05 loss per basic and diluted share and revenue of $1.29 billion, up 5 percent from revenue in the first quarter of 2003. Included in the year-over-year revenue comparison for the first quarter was 6 percentage points of benefit from foreign currency fluctuations. At the beginning of the quarter, NCR had expected 5 to 6 percentage points of benefit from currency translation.

Operating loss for the first quarter was $8 million versus $32 million in the first quarter of 2003. Included in NCR's operating results was $32 million of pension expense, an increase of $8 million from the first quarter of 2003.

NCR reported a first-quarter net loss of $5 million, or $0.05 loss per basic and diluted share, versus a net loss of $27 million, or $0.28 loss per basic and diluted share in the first quarter of 2003.

"We delivered another positive installment in our plan to build a stronger NCR. First-quarter results for each of our three major business units were better than anticipated, as the current capital-spending environment enabled higher-than-expected revenues, which positively leveraged our work on the cost and expense lines," said Mark Hurd, president and chief executive officer of NCR.

Operating Segment Results

The operating segment results discussed below exclude the impact of $32 million of pension expense in the first quarter of 2004 and $24 million of pension expense in the first quarter of 2003. When evaluating the year-over-year performance of and making decisions regarding its operating segments, NCR excludes the effect of pension expense/income. Schedule B, found later in this earnings release, reconciles total "Income from operations excluding pension expense/income" for all of the company's operating segments to "Total income from operations" for the company.

Data Warehousing:

10 percent revenue growth drives 16 percent operating margin, an increase of 5 points

NCR's Data Warehousing segment reported record first-quarter revenue of $306 million, up 10 percent from the first quarter of 2003. The first-quarter year-over-year revenue comparison included a benefit of 6 percentage points from foreign currency fluctuations.

Operating income of $49 million for the quarter increased 58 percent from $31 million in the first quarter of 2003, due to increasing contributions from support services, higher volume and a lower cost structure.

NCR has seen some signs that companies are beginning to relax constraints on capital spending for investments, such as data warehousing, which deliver significant return on investment. Companies are recognizing a growing need for enterprise analytics and are installing and upgrading Teradata(R) data warehouses to better understand their businesses and optimize their financial results.

Financial Self Service:

11 percent revenue growth leads to 3 points of operating margin expansion

The Financial Self Service segment generated record first-quarter revenue of $251 million, up 11 percent from the year-ago period. First-quarter revenue growth included a year-over-year benefit of 7 percentage points from foreign currency fluctuations.

Operating margin of 7 percent improved from 4 percent in the first quarter of 2003 due to higher revenue and the favorable impact from currency translation.

As a result of regulatory changes, increased automated teller machine (ATM) upgrade and replacement activity is likely over the next several years as financial institutions install new-generation modular ATMs that can facilitate automated check and cash deposit. These new deposit-capable ATMs should allow banks to reduce check-processing and transport costs, providing very attractive return on investment for the banks and added convenience for their customers.

Retail Store Automation:

11 percent revenue growth and better cost management generates operating improvement

For the first quarter of 2004, Retail Store Automation generated $165 million in revenue, up 11 percent from $149 million in the first quarter of 2003. First-quarter year-over-year revenue comparison for Retail Store Automation included a benefit of 5 percentage points from foreign currency fluctuations.

Retail Store Automation reduced its operating loss for the seasonally weak first quarter to $8 million, a $15 million improvement from the prior-year period. Operating results in the first quarter improved due to cost and expense reductions, the favorable impact from foreign currency fluctuations and higher volume.

Although retailers continue to limit their capital spending, several are installing NCR's newest line of point-of-sale terminals and expanding their deployment of self-checkout systems.

Customer Services:

Operational improvement offset by continued pricing pressure and exited businesses

Customer Services reported revenue of $446 million, roughly flat with the first quarter of 2003. However, the first-quarter year-over-year revenue comparison for Customer Services included a benefit of 6 percentage points from foreign currency fluctuations.

Customer Services reported an operating loss of $4 million in the quarter, a $7 million decline from the first quarter of 2003, due to pricing pressure and the continued decline in higher-margin revenue from exited businesses.

Systemedia:

Improved operating results due to lower cost and overhead expense

Systemedia first-quarter revenue was $114 million, up 2 percent from the revenue generated in the year-ago period. The year-over-year revenue comparison for the first quarter included a benefit of 5 percentage points from foreign currency fluctuations.

Operating income improved to $2 million from the $1 million operating loss reported in the first quarter of 2003 as Systemedia continued to improve its operating leverage due to lower production cost and reduced overhead expenses.

Payment and Imaging:

As expected, lower revenue and profit in the quarter due to adverse timing of installations

Payment and Imaging generated $29 million in revenue during the first quarter, down 6 percent from the prior-year period. The lower revenue reflects the timing of installations, following fourth-quarter revenue growth of 24 percent. The first-quarter revenue comparison included a year-over-year benefit of 2 percentage points from foreign currency fluctuations.

During the quarter, Payment and Imaging generated $1 million of operating income, a decrease of $4 million from the first quarter of 2003. Profitability declined due to lower revenue, negative impact of currency translation and a continued mix shift from higher-margin check-transport technology to imaging-based solutions.

Non-Operating Items

Other Income and Expense in the first quarter of 2004 netted $2 million of income, versus $5 million of expense in the prior-year period. In the first quarter of 2004, Other Income and Expense included a $4 million gain due to the company's success in streamlining its real estate portfolio.

The weighted average number of basic shares outstanding decreased to 94.6 million in the first quarter of 2004 from 96.0 million in the first quarter of 2003, due to the company's share-repurchase activity. During the first quarter of 2004, NCR repurchased approximately 2 million shares of NCR common stock for approximately $90 million, which more than offset option-exercise activity during the quarter.

The company's tax rate of 27 percent for the first quarter was lower than anticipated due to higher profitability in certain foreign jurisdictions with carry-forward losses. The company now expects a 27 percent tax rate for the year.

Balance Sheet

NCR ended the first quarter with $666 million in cash and short-term investments, a slight decrease from the $689 million cash balance on December 31, 2003. Cash proceeds from real estate transactions were offset by NCR's significant share-repurchase activity and cash used for capital expenditures during the seasonally weak first quarter. As of March 31, 2004, NCR had short- and long-term debt of $312 million versus $310 million on December 31, 2003.

Cash Flow

NCR generated $9 million of cash from operations in the first quarter of 2004 versus $102 million in the same period in 2003. Capital expenditures in the first quarter of 2004 were $45 million compared to $62 million of capital expenditures in the year-ago period.

NCR used $36 million of cash for operations and capital expenditures in the first quarter of 2004 versus the $40 million of free cash flow generation in the year-ago period. The decrease in free cash flow resulted from the higher cash payout of prior-year bonuses which reflected the improved financial results in 2003 and the timing of inventories and receivables.

Assuming approximately $275 million of capital expenditures, NCR expects cash flow from operations less capital expenditures, or free cash flow, of approximately $100 million in 2004.

                                            For the Three Months ended
                                                     March 31
                                            --------------------------
                                               2004          2003
                                            ------------  ------------
Cash provided by
 operating activities (GAAP) (1)            $       9     $     102
                                             -----------   -----------
   Less capital expenditures for:
      Net expenditures for
       reworkable service parts                    17            32
      Expenditures for property,
       plant and equipment                         11            14
      Additions to capitalized software            17            16
                                             -----------   -----------
           Total capital expenditures              45            62

Free cash flow (non-GAAP measure) (2)       $     (36)    $      40
                                             ===========   ===========

Outlook

                               2004         Previous      Increased
                          Second-Quarter 2004 Full-Year 2004 Full-Year
                             Guidance       Guidance       Guidance
                          -------------- -------------- --------------
Year-over-year revenue
 growth:
    Total NCR                      1-2 %           Flat          1-2 %
        Data Warehousing           0-5 %          3-5 %          3-5 %
        Financial Self
         Service                 10-15 %          3-5 %         5-10 %
        Retail Store
         Automation              (0-3) %           Flat           Flat
        Customer Services        (0-3) %        (0-3) %        (0-3) %
        Systemedia                  Flat           Flat           Flat
        Payment & Imaging      (10-15) %        (0-5) %       (5-10) %
        Other                  (20-25) %      (20-25) %      (20-25) %

Earnings per share -
 GAAP(a)                    $0.15-$0.20     $0.85-0.95     $1.20-1.25

(a) Includes special items

2004 First-Quarter Earnings Conference Call

NCR's senior management will discuss the company's first-quarter results during a conference call today at 10:00 a.m. (ET). Live access to the conference call, as well as a replay, is available on NCR's Web site at http://investor.ncr.com/. Supplemental financial information regarding NCR's 2004 first-quarter operating results is also available on NCR's Web site.

About NCR Corporation

NCR Corporation (NYSE:NCR) is a leading global technology company helping businesses build stronger relationships with their customers. NCR's ATMs, retail systems, Teradata data warehouses and IT services provide Relationship Technology solutions that maximize the value of customer interactions and help organizations create a stronger competitive position. Based in Dayton, Ohio, NCR (www.ncr.com) employs approximately 28,900 people worldwide.

NCR and Teradata are trademarks or registered trademarks of NCR Corporation in the United States and other countries.

(1) Generally Accepted Accounting Principles (GAAP).
(2) NCR defines free cash flow as cash provided by operating
    activities less capital expenditures for reworkable service
    parts, property, plant and equipment and additions to capitalized
    software. NCR's management uses free cash flow to assess the
    financial performance of the company and believes it is useful for
    investors because it relates the operating cash flow of the
    company to the capital that is spent to continue and improve
    business operations. In particular, free cash flow indicates the
    amount of cash generated after capital expenditures for, among
    other things, investment in the company's existing businesses,
    strategic acquisitions, strengthening the company's balance sheet,
    repurchase of company stock and repayment of the company's debt
    obligations. This non-GAAP measure should not be considered as a
    substitute for, or superior to, cash flows from operating
    activities under GAAP or as a proxy for cash flow available for
    discretionary spending.

Note to Investors

This news release contains forward-looking statements, including statements as to anticipated or expected results, beliefs, opinions and future financial performance, within the meaning of Section 21E of the Securities and Exchange Act of 1934. Forward-looking statements include projections of revenue, profit growth and other financial items, future economic performance and statements concerning analysts' earnings estimates, among other things. These forward-looking statements are based on current expectations and assumptions and involve risks and uncertainties that could cause NCR's actual results to differ materially.

In addition to the factors discussed in this release, other risks and uncertainties include: the uncertain economic climate and its impact on the markets in general or on the ability of our suppliers to meet their commitments to us, or the timing of purchases (including upgrades to existing data warehousing solutions and retail point-of-service solutions) by our current and potential customers and other general economic and business conditions; the timely development, production or acquisition and market acceptance of new and existing products and services (such as self-checkout and electronic shelf-labeling technologies, ATM outsourcing and enterprise data warehousing), including our ability to accelerate market acceptance of new products and services; shifts in market demands, continued competitive factors and pricing pressures and their impact on our ability to improve gross margins and profitability, especially in our more mature offerings; short product cycles, rapidly changing technologies and maintaining competitive leadership position with respect to our solution offerings, particularly data warehousing technologies; tax rates; ability to execute our business and reengineering plans; turnover of workforce and the ability to attract and retain skilled employees, especially in light of recent cost-control measures taken by us; availability and successful exploitation of new acquisition and alliance opportunities; changes in generally accepted accounting principles and the resulting impact, if any, on the company's accounting policies; continued efforts to establish and maintain best-in-class internal information technology and control systems; and other factors detailed from time to time in the company's U.S. Securities and Exchange Commission reports and the company's annual reports to stockholders. The company does not undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

                                                           Schedule A


                            NCR CORPORATION
            CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
                (in millions, except per share amounts)

                                                      For the Periods
                                                       Ended March 31
                                                      ----------------
                                                        Three Months
                                                      ----------------
                                                       2004     2003
                                                      ------- --------
Revenue

  Products                                             $628     $591
  Services                                              662      643
                                                     ------- --------

Total revenue                                         1,290    1,234

Cost of products                                        410      383
Cost of services                                        558      544
                                                     ------- --------

Total gross margin                                      322      307
  % of Revenue                                         25.0%   24.9%

Selling, general and administrative expenses            273      280
Research and development expenses                        57       59
                                                     ------- --------

Loss from operations                                     (8)     (32)
  % of Revenue                                        (0.6%)   (2.6%)

Other (income) expense, net                              (2)       5
                                                     ------- --------

Loss before income taxes                                 (6)     (37)
  % of Revenue                                        (0.5%)   (3.0%)

Income tax benefit                                       (1)     (10)
                                                     ------- --------

Net loss                                                $(5)    $(27)
                                                     ======= ========
  % of Revenue                                        (0.4%)   (2.2%)

Net loss per common share
  Basic                                              $(0.05)  $(0.28)
                                                     ======= ========

  Diluted                                            $(0.05)  $(0.28)
                                                     ======= ========

Weighted average common shares outstanding
  Basic                                               94.6     96.0
  Diluted                                             94.6(a)  96.0(a)



(a) Due to the net loss, potential common shares that would cause
    dilution, such as stock options and restricted stock, have been
    excluded from the diluted share count because their effect would
    have been anti-dilutive. As of March 31, 2004, and March 31, 2003,
    fully diluted shares would have been 96.1 and 97.2 million shares,
    respectively.

                                                           Schedule B


                            NCR CORPORATION
       CONSOLIDATED REVENUE and OPERATING INCOME (LOSS) SUMMARY
                             (in millions)

                                               For the Periods Ended
                                                      March 31
                                               -----------------------
                                                    Three Months
                                               -----------------------
                                                                   %
                                                 2004    2003   Change
                                               ------- -------

Revenue by segment

  Data Warehousing
    Data Warehousing solution                    $235    $217      8%
    Data Warehousing support services              71      61     16%
                                               ------- -------
  Total Data Warehousing                          306     278     10%

  Financial Self Service                          251     226     11%

  Retail Store Automation                         165     149     11%

  Systemedia                                      114     112      2%

  Payment and Imaging                              29      31     (6%)

  Customer Services
    Professional and installation-related
     services                                      72      63     14%
    Customer Service Maintenance:
      Financial Self Service                      138     132      5%
      Retail Store Automation                     113     119     (5%)
      Payment and Imaging                          27      26      4%
      Other                                        96     108    (11%)
                                               ------- -------
  Total Customer Services                         446     448      -

  Other                                            46      48     (4%)

  Elimination of installation-related services
   included in both the Customer Services
   segment and the other reported segments        (67)    (58)    16%
                                               ------- -------

Total revenue                                  $1,290  $1,234      5%
                                               ======= =======


Operating Income (Loss) by segment

  Data Warehousing                                $49     $31
  Financial Self Service                           17       9
  Retail Store Automation                          (8)    (23)
  Systemedia                                        2      (1)
  Payment and Imaging                               1       5
  Customer Services                                (4)      3
  Other                                           (13)    (14)

Elimination of installation-related services
 operating income included in both the
 Customer Services segment and the
 other reported segments                          (20)    (18)
                                               ------- -------

Subtotal - Segment operating income (loss)         24      (8)

  Pension expense                                 (32)    (24)
                                               ------- -------


Total loss from operations                        $(8)   $(32)
                                               ======= =======


                                                           Schedule C


                            NCR CORPORATION
                 CONDENSED CONSOLIDATED BALANCE SHEETS
                             (in millions)


                                                 March 31  December 31
                                                   2004       2003
                                                ---------- -----------

Assets
------

  Current assets
    Cash, cash equivalents and short-term
     investments                                 $  666     $  689
    Accounts receivable, net                      1,171      1,230
    Inventories                                     341        308
    Other current assets                            193        195
                                                ---------- -----------

  Total current assets                            2,371      2,422

  Property, plant and equipment, net                716        746
  Prepaid pension cost                            1,397      1,386
  Deferred income taxes                             550        558
  Other assets                                      389        368
                                                ---------- -----------

Total assets                                     $5,423     $5,480
                                                ========== ===========


Liabilities and stockholders' equity
------------------------------------

  Current liabilities
    Short-term borrowings                        $    4     $    3
    Accounts payable                                363        414
    Payroll and benefits                            234        300
    Customer deposits and deferred
     service revenue                                445        362
    Other current liabilities                       508        500
                                                ---------- -----------

  Total current liabilities                       1,554      1,579

  Long-term debt                                    308        307
  Pension and indemnity                             483        484
  Postretirement and postemployment benefits        262        272
  Other long-term liabilities                       956        963
                                                ---------- -----------

Total liabilities                                 3,563      3,605

Total stockholders' equity                        1,860      1,875
                                                ---------- -----------

Total liabilities and stockholders' equity       $5,423     $5,480
                                                ========== ===========

                                                           Schedule D


                            NCR CORPORATION
            CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
                             (in millions)

                                                 For the Periods Ended
                                                       March 31
                                                    --------------
                                                     Three Months
                                                    --------------
                                                     2004    2003
                                                    ------  ------
Operating Activities
  Net loss                                          $ (5)    $(27)

   Adjustments to reconcile net loss to cash
     provided by operating activities:
       Depreciation and amortization                  67       83
       Deferred income taxes                           2       (9)
       Other adjustments to loss, net                 (3)       1
       Changes in assets and liabilities:
         Receivables                                  59       97
         Inventories                                 (33)     (11)
         Current payables                           (134)    (116)
         Customer deposits and deferred
          service revenue                             83       94
         Employee severance and pension                -        5
         Other assets and liabilities                (27)     (15)
                                                    ------  ------

Net cash provided by operating activities              9      102

Investing Activities
  Net expenditures for reworkable service parts      (17)     (32)
  Expenditures for property, plant and equipment     (11)     (14)
  Proceeds from sales of property, plant and
   equipment                                           7        1
  Additions to capitalized software                  (17)     (16)
  Other investing activities                         (11)      (2)
                                                    ------  ------

Net cash used in investing activities                (49)     (63)

Financing Activities
  Purchase of Company common stock                   (90)     (50)
  Short-term borrowings, net                           -        8
  Long-term debt, net                                  -        -
  Cash received from real estate transaction          50        -
  Other financing activities                          57        5
                                                    ------  ------

Net cash provided by (used in) financing activities   17      (37)

Effect of exchange rate changes on cash and cash
  equivalents                                          -        -
                                                    ------  ------

(Decrease) increase in cash and cash equivalents     (23)       2
Cash and cash equivalents at beginning of period     689      526
                                                    ------  ------

Cash and cash equivalents at end of period          $666     $528
                                                    ======  ======

    CONTACT: NCR Corporation
             For media information:
             John Hourigan, 937-445-2078
             john.hourigan@ncr.com
             or
             For investor information:
             Gregg Swearingen, 937-445-4700
             gregg.swearingen@ncr.com

    SOURCE: NCR Corporation NCR Corporation