DiBa is witnessing high levels of traffic at its ATMs, with over eight million transactions during 2001. The large number of customer contacts generates valuable transaction data for the bank's customer relationship management strategy. Networking the ATMs with other communication channels at the bank, such as the call center and Internet, will permit DiBa to compile a total view of the transaction picture.
With APTRA, DiBa has opted for a platform- and vendor-independent software solution for the migration from OS/2 to Windows NT, something that eases the integration of the self-service network with the bank's back office area. Within the same project Diba will also upgrade many of its ATMs with Intel Pentium technology.
The project's initial focus is on systems migration. The availability of its ATMs is a priority for DiBa, as its network is financed solely by the transactions.
"Minimal conversion downtime was a key factor in choosing to migrate with NCR," said Otto Hohne, director of DiBa's ATM business. "We see this initiative as enabling us to more fully utilize the ATM channel. The use of a new communication technology that offers greater bandwidth is an essential step in implementing the new strategy."
Jim Piggott, general manager and vice president of software and services for NCR's Financial Solutions division, said, "We've made great progress in Germany, and we're thrilled to be continuing and expanding our relationship with DiBa in such an exciting and progressive way. We, and organizations such as DiBa, can now provide customers with levels of service that were previously not available or economically viable due to the older software technology. With APTRA we can look forward to rolling out new services in record time."
The ATMs in the DiBa network are predominantly located in gas stations, shopping malls and entertainment facilities. All the bank's ATMs can issue advertising flyers referring to the bank's own products. Advertising by third parties is also feasible.
The migration project is to be concluded in November 2002.
About DiBa
DiBa, Allgemeine Deutsche Direktbank, is the oldest German direct bank. It was
founded in 1965 under the name BSV-Bank. In 1992 it was strategically
re-structured as a relationship bank, and in 1994 it was renamed "Allgemeine
Deutsche Direktbank". The leading position in the burgeoning direct banking
industry was enhanced by the strategic partnership with the Dutch integrated
financial services provider ING, which was initiated in 1998. Even after the
complete take-over of a majority in DiBa by ING at the beginning of 2002, as a
part of ING Direct, DiBa remains a legally and economically independent full
bank with an excellent growth outlook. True to its motto of "simple, swift,
cost-favourable" it is the strategic goal of DiBa to be the most attractive
principal bank in Germany for its discerning customers.
Further information: www.diba.de
About NCR Corporation
NCR Corporation (NYSE:NCR) is a leading global technology company helping
businesses build stronger relationships with their customers. NCR's ATMs, retail
systems, Teradata(R) data warehouses and IT services provide Relationship
Technology(TM) solutions that maximize the value of customer interactions. Based
in Dayton, Ohio, NCR (www.ncr.com) employs 30,400 people worldwide.
NCR and Teradata are trademarks or registered trademarks of NCR Corporation in the United States and other countries.
CONTACT: NCR - London
Wynne Evans, +44 20 7725 8997
wynne.evans@ncr.com
or
NCR - Germany
Brigitte Knittlmayer, +49 2 11 50 61 103
brigitte.knittlmayer@ncr.com
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