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Press Release

Self-Checkout Technology Gaining Momentum Across Retail Segments

February 1, 2002 at 10:36 AM EST
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ATLANTA, Feb. 1 /PRNewswire/ -- Shoppers keen to scan their own grocery items may soon be scanning merchandise at home improvement stores, pharmacies and wholesale clubs as more retail formats adopt self-checkout.

(Photo: http://www.newscom.com/cgi-bin/prnh/20020131/CLTH010 )

"While the food and mass merchandise industries introduced consumers to scanning their own items, we're now finding that retailers in other segments face similar operational challenges that can be addressed with self-checkout," said General Manager of NCR FastLane(TM) Mike Webster. "The modular design of NCR FastLane offers retailers a flexible solution that can be quickly and easily integrated into multiple store formats."

Home Depot is piloting NCR FastLane, and BJ's Wholesale Club intends to pilot the NCR FastLane solution in one of its stores in April, offering consumers the option to scan and pay for their purchases regardless of transaction size.

"Beyond promoting operational efficiency, self-checkout is helping retailers strengthen customer loyalty by offering a faster, often more convenient checkout option," said Webster.

Gartner Group Senior Retail Analyst Jeff Roster concurs that self-checkout is having an impact on customer satisfaction.

"There's nothing more frustrating than going into a retail establishment and seeing 15, maybe 20 lanes and not enough checkers to take advantage of the equipment," Roster said. "Self-checkout technology allows you to go in and take care of yourself at your own speed."

About NCR Corporation

NCR Corporation (NYSE: NCR) is a leader in providing Relationship Technology(TM) solutions to customers worldwide in the retail, financial, communications, manufacturing, travel and transportation, and insurance markets. NCR's Relationship Technology solutions include privacy-enabled Teradata(R) warehouses and customer relationship management (CRM) applications, store automation and automated teller machines (ATMs). The company's business solutions are built on the foundation of its long- established industry knowledge and consulting expertise, value-adding software, global customer support services, a complete line of consumable and media products, and leading edge hardware technology. NCR employs 31,400 in more than 100 countries, and is a component stock of the Standard & Poor's 500 Index. More information about NCR and its solutions may be found at www.ncr.com .

NCR and Teradata are trademarks or registered trademarks of NCR Corporation in the United States and other countries. 

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SOURCE NCR Corporation

CONTACT: Caroline Leigh of NCR Corporation, +1-770-623-7608, or caroline.leigh@ncr.com/