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|NCR Extends Portfolio of Managed Services to Channel Partners|
Company reinforces market opportunity for Digital Connected Services
This suite of managed services helps CFIs deliver world-class availability of self-service channels, such as ATMs, while reducing operating costs, and it enables financial institutions to remain compliant.
By opening these and other NCR solutions to authorized channel partners, NCR is further extending its reach to the CFI market, making the benefits of robust security and availability solutions even more accessible and providing end customers/consumers greater flexibility in the selection of their service partner.
“We’re excited to give our channel partners new ways to help them grow
and create value for their end customers through managed services,” said
The Digital Connected Services framework focuses on an end-to-end business process management approach across ATM, point of sale, and other consumer interaction devices by integrating condition-based maintenance, monitoring, security, management, and insights. The framework optimizes critical components of service delivery and drives higher ATM availability and lower security risk.
NCR’s research shows that when CFIs move from a traditional service environment to one with managed services, they can experience 18 percent less downtime per incident, which means greater availability of endpoints and more satisfied customers. In addition, CFIs need flexible, complex solutions that work together, including those using multivendor hardware and software. NCR maintains these complex environments, offering the peace of mind CFIs need to ensure their ATMs run smoothly, while they focus on their end customers.
As the world leader in delivering services to financial, retail and hospitality customers, NCR has more than 20,000 service professionals and a presence in 180 countries.