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|NCR Powers UnionBank’s First Fully Digital Branch|
Self-service branch concept to deliver personal touch and 24/7 banking services to customers
Located at the
The Interactive Teller will allow UBP’s centrally located video tellers to remotely deliver 90 percent of the teller services typically available at a traditional branch, and across expanded hours.
Designed with medium to high transaction usage in mind, the NCR SelfServ 83 dispenses cash as well as accepts cash and check deposits and offers a broad range of other services, such as bill payment, funds transfer, mobile phone top-up and mini-statements. The NCR SelfServ portfolio includes intelligent cash deposit and recycling options, multi-currency deposit, remote download of templates and scalable check deposit.
“Today, the banking sector is witnessing transformational changes in
terms of customer expectations and meeting them to the utmost
satisfaction is what puts one ahead of the crowd,” said
“Only through deployment of futuristic solutions can the present lead be sustained and expanded. With the addition of this innovative concept, we are confident of revolutionizing branch banking across the country and delivering exceptional customer experiences,” Bautista said.
UnionBank aims to embed a culture of self-service and digitization in traditional day-to-day transactions. The addition of NCR Interactive Teller will allow UBP customers to complement live, in-branch tellers with remotely located assistants for any complex transactions. In addition, it will enable the teller to take remote control of the machine to conduct transactions such as cash deposit, and dispense, transfer between accounts, get cash beyond daily limits as well as cash or cheque acceptance without a card.
“Customers today don’t merely seek effortless transactions at branches
but also demand services at a time and channel of their choice. NCR
remains committed to keep pace with evolving customer needs by
delivering innovations they demand,” said
“We are excited to deliver innovative self-service technologies that assist pioneering banks such as UnionBank to transform customer experiences and leverage optimal staff productivity, while maintaining a personal touch with their customers,” Resendiz added.
NCR Public Relations