Fast-Growing Airport Transfer Service Chooses NCR’s Omni-Channel
Self-Serve Solution
MELBOURNE, Australia--(BUSINESS WIRE)--Nov. 21, 2016--
SkyBus, operators of Melbourne’s express CBD to airport transport
service, has rolled out self-serve ticketing on its Melbourne routes
with NCR Corporation, the global leader in omni-channel solutions.
The roll out has enabled SkyBus to offer omni-channel and
round-the-clock ticketing to its 3.5 million annual customers travelling
on any of its three Melbourne Airport routes: CBD Express, St Kilda
Express and the Frankston service.
Since installing the NCR Self-Serve 90 kiosk, this ‘at stop’ purchasing
option has proved successful, with SkyBus seeing significant uptake,
with more than 70,000 tickets purchased in the first six months.
“It was a crucial part of our expansion plans to be able to offer an
omni-channel ticketing solution, enabling customers easy and simple
access to tickets whilst offering a consistent and streamlined service,”
commented Michael Sewards, Co-CEO, at SkyBus.
“It was vitally important that we chose a solution that was proven in
the travel sector and robust with exceptional reliability. We found this
in NCR. The NCR Self-Serve 90 offered exactly what we were looking for,
from streamlined, sleek units with all-in-one capability to
industry-leading technology. We’re delighted with how the project has
gone so far,” Sewards added.
SkyBus is steadily expanding in Melbourne, with new services to St Kilda
and Frankston launched in the past five months. Its express CBD to
Melbourne Airport service operates 24/7, with departures leaving
Southern Cross Station every 5 minutes during peak periods.
Dennis Davidson, general manager, NCR Travel and Entertainment,
commented: “Travel providers are looking for more ways to modernise
their customer experience by transforming physical and digital channels.
Our self-service ticketing solutions seamlessly integrate physical and
digital channels, giving SkyBus more ways to interact and deliver a
better experience to their fast growing customer base.”
To find out more about NCR’s extensive hardware, software and services
offer for the travel industry, visit www.ncr.com.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 550 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with over 30,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries. The company encourages investors
to visit its web site which is updated regularly with financial and
other important information about NCR.
Web site: www.ncr.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
About SkyBus
SkyBus has been providing safe, convenient airport transport in
Melbourne for more than 38 years. Its iconic red vehicles run seven days
a week, transferring over three and a half million passengers each year
between the CBD and Melbourne Airport on the most affordable airport
transport service in Australia, when measured by cost/kilometres
travelled. SkyBus pairs affordability with superior service, offering
customers free Wi-Fi, luggage racks, reliable running times, and online,
mobile and kiosk ticketing options.
Follow us on Facebook, Instagram or Twitter @skybusmelbourne
View source version on businesswire.com: http://www.businesswire.com/news/home/20161121005075/en/
Source: NCR Corporation
NCR Corporation
Tim Henschel, 770-299-5100
tim.henschel@ncr.com