NCR to provide R&D resources to develop and implement winning
submission from
Schaefer’s winning product idea, Simplified Member Authentication, was chosen for its unique approach to improving a time consuming and often impersonal process: how to securely authenticate members or customers in every channel, whether it be at an Interactive Teller Machine (ITM), ATM, in-person branch transaction, over the telephone, or with a loan officer. Each finalist’s entry was evaluated for its innovative approach and potential positive impacts to both the financial institution and customer experience.
The primary concept behind Simplified Member Authentication is to provide customers with a hassle-free member experience, increase the use of mobile banking, and improve employee efficiency and productivity. The concept was focused on delivering an Express Transaction that transforms a user’s device into a ‘branch in your hand’ that jump starts and streamlines any secure transaction.
“The Idea Tank is one of several ways in which we co-innovate with our
customers. It is an opportunity for our inventive customer base of
financial institutions to present solutions to problems they see every
day, work with our Innovation Catalysts to refine the ideas, and partner
with us to invent the future,” said
NCR is also proud to honor the four finalists chosen alongside
Rivermark:
Earlier this year, NCR invited its entire digital banking customer base
to present a compelling customer problem in the digital banking space
and propose a solution that would effectively address that problem.
These semi-finalists received training and coaching in Design Thinking
from NCR’s Innovation Catalysts in order to further refine their idea
and their pitch. From there, financial institution voting and a panel of
NCR’s digital banking experts narrowed the field to a group of five
finalists who pitched their idea to a panel of judges in front of their
peers at the
“NCR’s Idea Tank is an amazing opportunity for clients to share ideas
that address consumer and financial institution pain points,” said
To view Schaefer’s video presentation further describing Simplified Member Authentication, as well as submissions from the additional finalists, click here.
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Source:
NCR Public Relations
Aaron Gould, 212-589-8556
aaron.gould@ncr.com