Over 30 Million Consumers Can Now Bank with Their Teller Live via ATMs
DULUTH, Ga.--(BUSINESS WIRE)--Aug. 15, 2016--
NCR
Corporation (NYSE:NCR), a global leader in omni-channel solutions,
today announced that the Bank of Oak Ridge, Oak Ridge, N.C. (OTC
Pink:BKOR), and Gorham Savings Bank, Gorham, Maine, are the latest
financial institutions to deploy NCR Interactive Teller technology,
bringing NCR’s total number of interactive teller customers beyond 300.
This unique software-driven, hardware-enabled disruptive technology
enables consumers to interact via high-quality video and audio with
their banks’ remote-based video teller.
NCR’s software gives remote tellers full control over each module in
specially configured ATMs, enabling them to deliver up to 95 percent of
traditional teller transaction services to their customers across
extended locations and hours of business.
“We are always on the lookout for new opportunities to provide clients
with the most convenient and best banking experience possible,” said Tom
Wayne, President at Bank of Oak Ridge. “Deploying NCR’s Interactive
Teller Machines enables us to expand our teller hours by 31 percent,
offer a better work-life balance for our employees and continue to
develop even stronger relationships with our clients and community.”
NCR’s video-enabled Interactive Teller helps financial institutions
transform their branch banking offer into an omni-channel proposition,
matching the convenience needs of today’s consumer. Branches now can be
refocused from being transaction hubs into advisory centers of
expertise, helping their customers achieve their financial goals.
Consumers who can’t visit a branch during traditional hours can still
get the dedicated assistance and support of their financial institution
with a remote teller.
“Interactive Teller software offers seamless, reliable service. Our
customers really appreciate the increased convenience and the
flexibility of choice on how they interact with our staff,” said Kevin
Heatley, Director of Technology, SVP, at Gorham Savings. “We take great
pride in bringing innovative banking technologies to our state and the
ability to offer our customers banking options to fit their lifestyle.”
“Financial institutions around the world continue to turn to NCR to
deliver superior customer experiences with our branch solutions,” said
Jed Taylor, General Manager, Global Video Services, NCR Corporation.
“Bank of Oak Ridge and Gorham Savings Bank are transforming their
service while maintaining a personal touch with customers.”
NCR is the global leader in Interactive and Assisted Service Branch
technology, enabling financial institutions to cost effectively merge
digital convenience with the personal branch experience - delivering
amazing consumer experiences and driving increased loyalty and revenue
generation for the institution.
About NCR Corporation
NCR Corporation (NYSE:NCR) is a leader in omni-channel solutions,
turning everyday interactions with businesses into exceptional
experiences. With its software, hardware and portfolio of services, NCR
enables more than 550 million transactions daily across retail,
financial, travel, hospitality, telecom and technology, and small
business. NCR solutions run the everyday transactions that make your
life easier.
NCR is headquartered in Duluth, Ga., with over 30,000 employees and does
business in 180 countries. NCR is a trademark of NCR Corporation in the
United States and other countries. All other trademarks or registered
trademarks are property of their respective owners.
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Source: NCR Corporation
NCR Corporation
John Buchholz, 203-948-4550
john.buchholz@ncr.com