Wells Fargo to tap dedicated NCR R&D resources for reimagined ATM and
banking store customer experiences
DULUTH, Ga.--(BUSINESS WIRE)--Jul. 20, 2016--
Seventh paragraph, first sentence should read: “Wells Fargo is one of
the most innovative banks globally, and our work with them has created
breakthroughs in amazing, personalized customer experiences,” said Bill
Nuti, Chairman and CEO, NCR Corporation. (instead of “Wells Fargo is one
of the most innovative banks globally, and our work with them has
created breakthroughs in amazing, personalized customer experiences,”
said Andy Heyman, President, NCR Financial Services.)
The corrected release reads:
WELLS FARGO AND NCR COLLABORATE TO DRIVE RETAIL BANKING INNOVATION
Wells Fargo to tap dedicated NCR R&D resources for reimagined ATM and
banking store customer experiences
NCR Corporation (NYSE: NCR) today announced a collaboration agreement
with Wells Fargo (NYSE: WFC) to drive unparalleled consumer innovation
and dramatically reinvent self-service technology in Wells Fargo’s
retail stores.
As part of the agreement, NCR and Wells Fargo will establish a team,
focused on research and development in ATM and retail banking customer
experience, to create the next generation of technology that drives
customer engagement.
NCR’s rich heritage in designing end-to-end solutions that drive
seamless omni-channel distribution for customers in a number of
industries, combined with Wells Fargo’s leadership in delivering
unparalleled omni-channel experience, promises best-in-class customer
service options across store, ATM, digital and contact center channels.
“Aligning our development strategy with NCR allows us to shape the
future of technology in our stores and ATMs to benefit Wells Fargo
customers,” said Jonathan Velline, head of ATM Banking and Store
Strategy for Wells Fargo. “We have a long history of innovation, and we
expect this collaboration with NCR to add to our legacy, deliver the
next generation of technology in our physical channels and further
enhance customer experience.”
Over the past eight years, NCR and Wells Fargo have worked together to
bring a number of industry-leading technologies to life. These
technologies range from cash- and check-processing innovations to
high-touch concierge solutions delivered through self-service devices,
to next-generation materials that improve the longevity and usability of
the physical channels.
This agreement builds on that heritage of collaborative innovation and
expands the relationship to a more strategic level, co-locating team
members from both companies to develop the technologies that will shape
the future of retail banking stores and ATMs. It reflects a shared
commitment to design and deliver delightful consumer experiences at
every touchpoint, and embodies the mission of the NCR CxBanking solution
framework: to enable financial institutions to connect and transact
seamlessly with the consumers and small businesses who require their
services.
“Wells Fargo is one of the most innovative banks globally, and our work
with them has created breakthroughs in amazing, personalized customer
experiences,” said Bill Nuti, Chairman and CEO, NCR Corporation. “In
addition, Wells Fargo will have access to our global innovation
community, customer engineers and executive leadership to provide
support in Wells Fargo’s lab. Through this relationship, we’ll work
hand-in-hand to drive market-leading efficiencies, greater solution
quality and improved speed-to-market.”
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified,
community-based financial services company with $1.7 trillion in assets.
Founded in 1852 and headquartered in San Francisco, Wells Fargo provides
banking, insurance, investments, mortgage, and consumer and commercial
finance through more than 8,700 locations, 12,500 ATMs, and the internet
(wellsfargo.com), and has offices in 36 countries to support customers
who conduct business in the global economy. With approximately 265,000
team members, Wells Fargo serves one in three households in the United
States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2014
rankings of America’s largest corporations. Wells Fargo’s vision is to
satisfy all our customers’ financial needs and help them succeed
financially. Wells Fargo perspectives are also available at Wells
Fargo Blogs and Wells
Fargo Stories.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions,
turning everyday interactions with businesses into exceptional
experiences. With its software, hardware and portfolio of services, NCR
enables more than 550 million transactions daily across retail,
financial, travel, hospitality, telecom and technology and small
business. NCR solutions run the everyday transactions that make your
life easier.
NCR is headquartered in Duluth, Ga., with over 30,000 employees and does
business in 180 countries. NCR is a trademark of NCR Corporation in the
United States and other countries. All other trademarks or registered
trademarks are property of their respective owners.
Web site: www.ncr.com,
www.ncrsilver.com
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@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
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www.linkedin.com/company/ncr-corporation
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www.youtube.com/user/ncrcorporation
View source version on businesswire.com: http://www.businesswire.com/news/home/20160720005355/en/
Source: NCR Corporation
NCR Corporation
Scott Sykes, 212-589-8428
scott.sykes@ncr.com