NCR Interactive Teller enables Fubon to deliver a smart branch
strategy to bank with live tellers in a smaller footprint
HONG KONG--(BUSINESS WIRE)--Nov. 20, 2015--
NCR
Corporation(NYSE: NCR), the global leader in consumer transaction
technologies, today announced that Fubon
Bank (Hong Kong) Limited (“Fubon Bank”) has become the first bank in
Greater China to introduce NCR Interactive Teller to transform its
traditional branch banking and enhance customers’ banking experiences.
NCR’s software-based Interactive Teller technology allows live tellers
at the customer service center to take remote control of an ATM inside a
branch to assist customers with up to 95 percent of transactions
typically completed by tellers at counters.
The NCR Interactive Teller units are now available at Fubon Bank’s
recently remodeled branch at Queen’s Road East in Wanchai and will also
be available in a new branch to be opened in the Western District in
late November. The new solution allows Fubon Bank customers to execute
branch banking transactions such as cash deposits, check deposits, check
encashment, cash withdrawals, setting up time deposits, and account
transfers.
“Fubon Bank always strives to delight our customers with a
service-centric approach by leveraging innovative technologies to
enhance our customers’ banking experiences. With the high cost of
running bank branches in Hong Kong, NCR Interactive Teller technology is
the premier solution to help redefine our branch banking experience and
transform our retail network strategy,” said Carmen Yip, Executive Vice
President & Head of Retail Banking Group, Fubon Bank. “NCR Interactive
Teller puts a human touch to technology, mixing efficiency with
ease-of-use. From now on, Fubon Bank is able to offer teller service to
customers in a smaller footprint.”
With the NCR video teller technology, a live teller located at Fubon’s
Customer Service Centre takes control of an ATM at the branch and
instantly serves customers over two-way video, which helps to provide a
more personalized experience. NCR Interactive Teller offers similar
services as a teller over the counter offers. For instance, customers
can withdraw money from their bank accounts without using a traditional
ATM card and passwords, and like branch tellers, remote tellers can
introduce bank products and services to customers after completing bank
transactions. In addition, customers can have private conversation with
the remote teller by using a handset.
“In Hong Kong, branch space is precious. NCR Interactive Teller allows
banks to transform their branch locations into more effective service
and sales environments, and release in-branch staff to better focus on
sales and services,” said Keith Au, general manager of Hong Kong &
Taiwan, Financial Services, NCR Corporation. “NCR Interactive Teller
software offers a powerful combination: live video teller transactions
for an interactive, personal experience or an unassisted ATM transaction
for fast, always-on service. Fubon Bank customers will appreciate the
increased convenience and the flexibility of choice on how they interact
at this flexible channel.”
Fubon Bank has plans to bring NCR Interactive Teller technology to
additional branches in 2016.
An internal study done by NCR showed that implementation of NCR’s
Interactive Teller resulted in a 33 percent reduction in transaction
time and the cost-per-transaction is 40 percent more economical compared
to a branch teller transactions.
Since introducing the technology in 2013, NCR Interactive Teller
technology has been deployed by more than 200 financial institutions
around the world.
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*Opening Hours of Fubon Bank’s Queen’s Road East Branch:
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From now until 19 January, 2016
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Monday – Friday
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9:00 a.m. – 5:00 p.m.
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Saturday
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9:00 a.m. – 4:00 p.m.
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Sunday
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12:00 p.m. – 4:00 p.m.
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Closed on Public Holidays.
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About Fubon Bank
Fubon Bank (Hong Kong) Limited (“Fubon Bank”) is a wholly owned
subsidiary of Fubon Financial Holding Co., Ltd. (“Fubon Financial
Holdings”), a leading financial services group in Taiwan which is
engaged in institutional banking, consumer finance, wealth management,
investment management and insurance. Fubon Financial Holdings is now the
only Taiwanese financial institution with banking subsidiaries in China,
Taiwan and Hong Kong. Fubon Bank operates 22 branches, 2
Securities Services Centres and 1 Personal Loan Centre in Hong Kong,
providing a wide range of financial services encompassing consumer and
wholesale banking, wealth management, financial markets, securities
brokerage and investment services. Fubon Bank holds an A-2 short-term,
BBB+ long-term rating from Standard & Poor’s. The rating reflects Fubon
Bank’s strong capitalization, good liquidity and sound asset quality.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 550 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with over 30,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Web site: www.ncr.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
View source version on businesswire.com: http://www.businesswire.com/news/home/20151120005018/en/
Source: NCR Corporation
NCR Corporation
Winnie Sze, 852 2975 6948
winnie.sze@ncr.com
