NCR APTRA Vision helps increase business performance and consumer
experience among the bank’s 1,200 plus multi-vendor ATM network with a
single and accurate view to empower decision making
ADDIS ABABA, Ethiopia--(BUSINESS WIRE)--Oct. 14, 2015--
NCR
Corporation, (NYSE: NCR), the global leader in consumer transaction
technologies, today announced that Commercial
Bank of Ethiopia (“CBE”), the leading bank in the country, has
upgraded its ATM management system to NCR APTRA Vision, a multi-vendor
self-service management solution. CBE will manage its entire network of
more than 1,200 multi-vendor ATMs using NCR APTRA Vision to proactively
manage and improve ATM availability, reduce costs and improve consumer
experience.
“CBE is committed to offering quality customer services and encourage
new ideas that can improve our customers’ experiences and our business
performance. Upgrading our ATM management system to NCR APTRA Vision is
a big step forward for us to achieve operational excellence, cost
effectiveness and improved customer experiences,” said Sosina Mengesha
Director E-payment Commercial Bank of Ethiopia. “In providing a single
and standardized view of our growing ATM network, NCR APTRA Vision is
able to analyze and correlate data from multiple sources, enabling us to
make timely decisions to ensure undisrupted services which are vital to
improve customer satisfaction and business performance in a
cost-effective manner.”
NCR APTRA Vision provides all of the incident management and operational
data of previous generations of management systems and combines that
with commercial and business data from a wide variety of other sources.
NCR APTRA Vision correlates data from CBE’s individual ATMs, and
presents it with an easy to use interface, which enables the bank to
discover hidden relationships between different performance influencing
factors, to make informed decision and set strategic planning goals. NCR
APTRA Vision reduces time-consuming site visits by enabling automatic,
pre-emptive actions along with remote management and command functions.
“CBE has made a prudent investment in a software solution for a complete
end-to-end business view to maximize availability and maintain
compelling consumer experience. A purely operational approach to
self-service management is no longer sufficient for today’s banking
environment,” said Apostolos Karakatsanis, Financial Services Software
Sales Leader for NCR in the Middle East and Africa region. “NCR APTRA
Vision provides unrivaled insight into what’s really happening in the
self-service network and helps achieve significant advances in
availability, consumer experience and business performance.”
About Commercial Bank of Ethiopia
Ethiopia’s leading bank, CBE, has more than 10.7 million account
holders, some 965 branches across the country and assets at
approximately 15 billion USD.
The leading bank in Ethiopia, the Commercial Bank of Ethiopia (CBE) was
established in 1942. It is pioneering modern banking in the country
with, for example, the first local ATM services. CBE has a global
presence, with some 700 SWIFT bilateral arrangements. The bank aims to
play a catalytic role in Ethiopia’s economic progress and development.
CBE’s vision is to become a world-class commercial bank by the year
2025. More information about the Commercial Bank of Ethiopia can be
found here: http://www.combanketh.et/
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 550 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web sites: www.ncr.com,
www.ncrsilver.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
View source version on businesswire.com: http://www.businesswire.com/news/home/20151014005179/en/
Source: NCR Corporation
NCR Corporation
Rakesh Aulaya, 9122. 619. 545. 83
rakesh.aulaya@ncr.com