NCR ATM and software solutions enable Nationwide to focus on the next generation of online and mobile services to complement traditional person to person interactions
Building on Nationwide’s heritage of innovation and strategy to implement convenient customer-centric technology at the heart of its retail banking strategy, the Society continues to invest significantly in connecting its branch and digital banking experiences. This includes £500m invested in its branches over next five years, underlining Nationwide’s confidence in the future of the branch alongside its commitment to digital channels. By providing customers with a choice of how, where and when they can bank, Nationwide aims to provide the best customer service and maintain its reputation as a personable place to bank in today’s digital society.
The initial deployment of NCR’s newest and most innovative ATM solution,
and associated branch re-design, will be made at Nationwide’s Croft
branch near
“We’ve listened to what customers want. This has led us to focus on the
next generation of online and mobile services to complement traditional
person to person interactions, creating an ‘always available’ 24/7
banking environment. Digitally enabled services and simplified processes
will allow our members to choose when, where and how they wish to engage
with us,” said
Nationwide’s investment in its branch network will include the re-definition of the branch with new layouts to enable more person to person conversations. The design of NCR’s SelfServ™ 91 ATMs - carried out at NCR’s Dundee Center of Excellence R&D center - helps enable this, as Nationwide employees are better able to assist customers at the ATM, if the customer so wishes. Traditional teller lines, counters and glass screens will be reduced so that Nationwide staff are more readily available to speak to and advise customers on the branch floor.
"Achieving the right balance and integration between digital and
physical banking channels is a challenge for most banks and building
societies in the
NCR CxBanking software adopted by Nationwide earlier this year included NCR Connections and NCR Activate. Both software solutions help Nationwide to reduce total cost of ownership by decreasing the building society’s dependence on legacy systems and streamlining duplicated processes. The NCR software solutions will also reduce the time and cost to market for new banking services as they are delivered across all channels, including the new ATMs, and enable Nationwide to provide more value to customers via its self-service solutions by leveraging existing web services via ATM and other self-service solutions.
Editor’s note: demonstrations of the new ATMs and software
platforms deployed by Nationwide are available on request at NCR’s
Customer Experience Centre at its new
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Source:
NCR Public Relations, Europe
Andy Phillips, +442077258248
andy.phillips@ncr.com