First European deployment of NCR SelfServ™ 91 Interactive Teller
solution, as leading Turkish bank implements video banking technology
ISTANBUL--(BUSINESS WIRE)--Mar. 17, 2015--
NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, announced today that Akbank
has chosen NCR Interactive Teller to implement three different uses of
the video banking technology in locations around Istanbul. All three
use-cases aim to further enhance the customer experience and the
effectiveness of Akbank’s business by increasing access to everyday
banking services for its customers. They include the first European
deployment of NCR Interactive Teller on the SelfServ™ 91.
The three uses of NCR video banking technology include the deployment of
an NCR Interactive Teller solution at:
-
Akbank’s Bahariye main branch to decrease teller waiting times and
increase the customer satisfaction
-
Akbank new mini branch concept in Gültepe district of Istanbul to
increase service time from 09:00-17:30 to 09:00 - 21:00
-
Cevahir shopping mall to establish cost-efficient to provide
convenient banking outlets for the customers where they need it the
most
The third use case, at the heart of one of Istanbul’s largest shopping
malls, aims to provide real-time disbursement of consumer loans for high
value items that are sold in the mall, such as flat screen televisions,
cell phones, washing machines or furniture.
“Our customers demand the best experience when they bank with Akbank. We
leverage the state of the art technology to enhance our service quality
and customer satisfaction,” said Orkun OGUZ, Direct Banking Executive
Vice President, at Akbank. “As we implement NCR Interactive Teller, we
aim to further enhance customer service and the effectiveness of our
banking services by increasing access to banking services using the
technology without losing the advantages of human interaction. This will
provide more time for our employees to better serve customers with more
complex banking needs and help us transform into an even more customer
centric bank.”
The efficiency and security created through the centralization of
tellers serving ITMs enable financial institutions to deploy new branch
network strategies and transform their branch locations into more
effective service and sales environments. NCR Interactive Teller lets
financial institutions offer access to teller services during
non-traditional banking hours, build new small-footprint branches, and
provide full teller services in areas not served by branches, all while
taking advantage of the advanced features of NCR ATMs such as
intelligent deposit, bill pay and new account and loan initiation.
"Financial institutions can compete by differentiating their banking
services," said Yalcin Orhon, General Manager of NCR Turkey. "Assisted
service banking solutions, such as Interactive Teller, can help achieve
this by migrating many transactions from in-branch tellers to remote
video tellers, thereby releasing in-branch staff from behind the counter
to allow them to provide better service to customers who need help with
complex bank products."
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables nearly 550 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries. The company
encourages investors to visit its web site which is updated regularly
with financial and other important information about NCR.
Web site: www.ncr.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR Public Relations
Andy Phillips, +442077258248
andy.phillips@ncr.com