NCR Interactive Teller at bank’s branch in Kuwait International Airport
uses remote assisted service to deliver personal touch to customers
SAFAT, Kuwait--(BUSINESS WIRE)--Dec. 15, 2014--
Boubyan Bank, the fastest growing bank in Kuwait, continues to change
the concepts of traditional banking services with the launch of its
“Mini Bank” concept for the first time in Kuwait. The Mini Bank,
launched in cooperation with NCR Corporation, the global leader in
consumer transaction technologies, is powered by NCR Interactive Teller,
which enables Boubyan’s centrally located video tellers to remotely
deliver 95 percent of the teller services typically available at a
traditional branch, across expanded hours and location.
The Mini Bank concept is opening at the Kuwait International Airport in
November, giving Boubyan customers access to their banking needs on the
go. The small branch footprint concept opens up new opportunities for
the bank, giving it an innovative approach to expanding its presence to
customers in new locations where it could not previously have justified
a full-size branch.
The new branch, through NCR Interactive Teller, will offer teller
services nearly around the clock – from 8 a.m. to 2 a.m., seven days a
week.
NCR Interactive Teller is ATM-based technology that not only lets people
talk to live remote teller, but also gives the teller remote control
over the machine to conduct transactions, such as cash deposit and
dispense with specific denominations, transfer between accounts, as well
as cash or cheque acceptance without a card.
The NCR Interactive Teller Machine is equipped with a UV-enabled civil
ID scanner and signature pad in order to identify the consumers,
authenticate them, and request their approval to conduct transactions,
in addition to the traditional card and pin authentication method.
“The first Mini Bank will initially be available at Boubyan’s branch at
Kuwait Intl Airport, but the bank is planning to roll out more NCR
Interactive Teller Machines throughout other prime locations in the
country based on our customers’ feedback with whom we are continually in
touch through social media,” said Mr. Fahd Al-Fawzan, General Manager of
Sales and Distribution Channels, Boubyan Bank.
Dr. Waleed Al-Hasawi, Boubyan Bank’s Head of IT, commented, “The Mini
Bank is one of many technology innovations developed in partnership
between Boubyan Bank team and NCR Corporation. Boubyan Bank is leading
the way when it comes to implementing new technology innovations as part
of our information technology strategy to offer Boubyan Bank customers’
a differentiated customer experience.”
“We are really excited to have been able to provide this technology
experience to a pioneering bank such as Boubyan, and we are confident
that this technology will transform the bank to leverage optimal
productivity from staff while providing a personal touch with their
customers,” said George Flouros, vice president for NCR Financial
Services in the Middle East/Africa region. “As the first bank in Kuwait
to deploy NCR Interactive Teller, Boubyan Bank will be able to use this
remote assisted service technology to meet their customers’ needs and
provide them with a differentiated and exceptional experience.”
About Boubyan Bank
Boubyan Islamic Bank was established under the name of Boubyan Bank in
2004 according to the Emiri decree number 88 to practice all banking,
financial and commercial activities in accordance with the Islamic
Shari’a. Boubyan Bank is the fastest growing bank in Kuwait with total
assets compounded annual growth rate of 23% between 2009-2013. With the
vision and aspiration to become one of the top 5 Islamic banks in the
world, Boubyan Bank is committed to fostering creativity and innovation
in the products and services offered to its customers.
Website: www.bankboubyan.com
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries. The company
encourages investors to visit its web site which is updated regularly
with financial and other important information about NCR.
Web sites: www.ncr.com,
www.ncrsilver.com
Twitter:
@NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR Corporation
Bernadette Jiovanni, +357-22390105
Bernadette.hadjijiovanni@ncr.com
or
NCR
Corporation
Jeff Dudash, +011-770-212-5091
Jeff.dudash@ncr.com