First financial institution in Hawaii to install NCR Interactive
Teller
DULUTH, Ga.--(BUSINESS WIRE)--Nov. 24, 2014--
First Hawaiian Bank, Hawaii’s oldest and largest financial institution,
today announced the grand opening of its new Waiakea branch and, with
it, introduced a new approach to personalized service through NCR
Interactive Services. At the new Waiakea branch, First Hawaiian Bank
(FHB) tellers will assist customers remotely through new video teller
machines that look similar to an ATM.
The advanced software from NCR Corporation (NYSE: NCR), the global
leader in consumer transaction technologies, will allow FHB customers to
conduct typical teller transactions on an advanced financial services
kiosk with a sleek, modern design and touchscreen interface. By
centralizing tellers, FHB will be able to expand teller service hours an
additional 15 hours per week, from 7 a.m. to 6 p.m. [Monday to Friday].
“We’ve equipped our new Waiakea Branch with a number of innovative
technologies that will greatly enhance the customer experience. These
video teller machines using NCR technology allow us to deliver financial
services efficiently, yet still with that important personal touch for
our customers,” said Bob Harrison, chairman, president and CEO, First
Hawaiian Bank.
FHB is one of the first financial institutions in the U.S. to deploy NCR
Interactive Teller software on its NCR SelfServ™ 91 hardware platform.
With the technology, a live teller takes remote control of an ATM-like
device while engaging the customer over two-way video, providing a
personalized experience. The solution provides live teller services for
clients who want the human touch, and also offers more services than can
be conducted on an ATM or other self-service devices. For instance,
customers can perform secure transactions without using a traditional
ATM card and, like branch tellers, remote tellers can provide cash
beyond ATM limits, assist in mortgage payments, and more.
“Financial institutions around the world continue to turn to NCR for
technology that empowers their employees to be more productive and
deliver enhanced service for customers,” said Brian Bailey, vice
president of marketing and strategy, NCR Financial Services. “Through
this deployment of Interactive Services, First Hawaiian Bank is
transforming their branch while maintaining a personal touch with their
customers.”
About First Hawaiian Bank
First Hawaiian Bank was founded in 1858, and is the oldest and largest
bank by deposits, loans and total assets in Hawaii. First Hawaiian Bank
has 62 branches throughout Hawaii, Guam and Saipan. First Hawaiian Bank
is a wholly owned subsidiary of BNP Paribas and operated as a separate
institution. FHB’s growth has been very steady and recognized as the
most profitable company in the state of Hawaii. Visit www.FHB.com.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web sites: www.ncr.com,
www.ncrsilver.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR Corporation
Jeff Dudash, 770-212-5091
jeff.dudash@ncr.com