NCR branch technology a first in Oregon; gives time back to members
DULUTH, Ga.--(BUSINESS WIRE)--Nov. 12, 2014--
Rivermark Community Credit Union, which serves 68,000 members in Oregon,
is using technology to transform its branches, linking physical and
online banking in order to make its member experience faster, easier and
more convenient. Working with technology partner FTSI, Rivermark is
implementing a variety of advanced software and hardware technology from
NCR Corporation (NYSE: NCR), the global leader in consumer transaction
technologies.
Most notably, Rivermark is extending its branch hours – 8 a.m. to 8 p.m.
from Monday-Friday and 10 a.m. to 6 p.m. on Saturday – with NCR’s
Interactive Teller. With the technology, a live teller takes remote
control of an ATM-like device while engaging the customer over two-way
video, providing a personalized experience. The solution provides live
teller services for customers who want the human touch, and also offers
more services than can be conducted on an ATM or other self-service
devices. For instance, customers can perform secure transactions without
using a traditional ATM card and, like branch tellers, can provide cash
beyond ATM limits, assist in loan payments, check cashing, transfers,
and more.
The revitalized branch – now a Resource Center – is located in Gresham,
Oregon. This will be the first lobby installation in a Rivermark branch
and there are plans to extend this model to other branch locations in
2015. Drive-up Personal Teller Kiosks were made available in July of
2014 at Rivermark’s Hawthorne and Beaverton locations.
With a modern feel and design, the Resource Centers combine elements of
Rivermark’s online and mobile banking experience into its branch design.
A new online feature allows members to schedule in-person meetings with
Resource Center staff, and a new technology bar will help members with
live online and mobile banking demonstrations. The bar hosts multiple
devices (iPhones, iPads, Androids, tablets, etc.) preloaded with
Rivermark’s online banking apps.
“We know that the way our members interact with our branch staff is
changing, and it was important for us to give our members the same
personal service but with more flexible hours and greater access to our
specialized expertise,” said Scott Burgess, President/CEO, Rivermark
Community Credit Union. “With our new Resource Centers, all of our
branch staff will receive additional training so any employee can help
our members with any request they may have. And with extended hours
through Personal Teller Kiosks and online scheduling, our members will
have the banking services they need at the time they need it.”
“Rivermark is innovating how banking services are offered in Oregon.
With member service at the heart of their strategy, this branch
investment reflects a vision of offering members personal service and
extended hours with leading edge technology,” said Susan Napier,
President/CEO of FTSI. “FTSI is proud to be a trusted partner to bring
live the first branch of its kind in the Pacific Northwest.”
The new Resource Center also includes private video conferencing, giving
Rivermark members access to mortgage and investment service
professionals from any branch location. The new video conferencing
technology allows branch staff more time to help members with more
advanced financial service needs.
About Rivermark
Rivermark Community Credit Union serves more than 68,000 members with
assets over $600 million. We’re committed to delivering unsurpassed
convenience and account access. Like our members, we’re innovative,
visionary and technologically proficient. Membership is open to anyone
who lives or works in 11 Oregon counties. For more information, visit rivermarkcu.org.
About FTSI
FTSI is the largest independent provider of ATM services for credit
unions and community banks in the Western Region of the United States.
Connecting clients with financial industry technologies since 1998, FTSI
offers a comprehensive collection of cutting-edge ATM management
solutions including hardware, software, cash services and first and
second line maintenance, in addition to consultative services to assist
clients in a variety of areas. FTSI helps financial institutions
increase ROI on their ATM channel, while allowing branch and
administration employees to focus on customer-facing activities. FTSI
connects leading technology with superior customer service to create
turn-key solutions for customers. For more information, please visit us
online at www.ftsius.com.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web sites: www.ncr.com,
www.ncrsilver.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR Corporation
Jeff Dudash, 770-212-5091
jeff.dudash@ncr.com
or
FTSI
Jennifer
Larson, 818-241-9571 ext. 126
Marketing Lead
jlarson@ftsius.com