Credit union looks to unlock seamless member experiences through powerful combination of digital banking services and interactive, remote video software
GECU has agreed to renew Digital Insight’s suite of SaaS solutions including Online Banking, iOS and Android mobile and tablet banking, Remote Deposit Capture, FinanceWorks and Purchase Rewards.
“It is always our mission to provide our members with the best possible
services and products to help them fulfill their financial goals. NCR
and Digital Insight uniquely understand the need to deliver a seamless
experience – regardless of what service channel meets their lifestyle
and needs,” said GECU President and CEO
Financial institutions are continuing to adopt mobile services as mobile banking becomes more popular. According to a Digital Insight study1, mobile consumers access their financial information 66 percent more frequently than online, non-mobile consumers. Additionally, consumers using online, mobile and tablet log in approximately 30 times a month compared to consumers who only use online banking and log in less than 10 times a month.2
“Credit unions, such as GECU, see the value in maintaining a
multi-touchpoint relationship with their members to meet their needs
whenever or wherever they are,” said
Interactive Teller allows a live teller to engage the member over two-way video, providing a personalized experience. Video collaboration and transaction processing can both reduce operating costs by centralizing tellers across multiple branches, while still connecting members and tellers in a face to face, highly personal engagement. In addition to typical teller transactions, GECU will offer account opening and virtual lending services through the Interactive Teller platform.
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About GECU
GECU is locally-owned by its more than 315,000 members. GECU has
locations throughout
About Digital Insight
Digital Insight, an NCR company, helps banks and credit unions achieve their goals and grow by offering innovative online and mobile banking solutions that make it easier for consumers and businesses to manage their money. Our proven banking innovations give financial institutions the flexibility and control to engage more, increase retention and cross-sell effectively.
About
NCR is headquartered in
Web sites: www.ncr.com,
www.ncrsilver.com
Twitter:
@NCRCorporation
1 Internal study of 36 Digital Insight FI customers,
2 Internal Internet Banking/Mobile study of 7 Digital Insight
financial institution customers,
Source:
GECU
Stephanie Quiroz, 915-774-8225
Stephanie.quiroz@mygecu.org
or
NCR
Corporation
Jeff Dudash, 770-212-5091
jeff.dudash@ncr.com