NCR Interactive Teller helps Financial Partners Credit Union work
toward a smarter branch by delivering teller services via remote video
software
DULUTH, Ga.--(BUSINESS WIRE)--Jun. 9, 2014--
Financial Partners Credit Union is the first financial institution to
use new interactive, remote video software to deliver teller services in
the greater Los Angeles area. Working closely with NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, and FTSI,
Financial Partners launched their first NCR Interactive Teller at their
branch in Downey, Calif., in May.
With interactive video software from NCR, Financial Partners members can
bank with a live video teller and conduct up to 95 percent of typical
teller transactions, extending its capabilities far beyond that of
today’s ATMs.
“FPCU has been working toward branch transformation since 2008 with our
improved website, mobile banking, phone automation, new ATMs, paperless
smart branches, and now Interactive Teller,” said Nader Moghaddam, CEO
of FPCU. “As leaders in adopting new technologies to serve our customers
more effectively, we are committed to bringing our customers
personalized service in more locations in a consistent manner though the
implementation of the new Interactive Teller.”
Interactive Teller allows a live teller to take remote control of the
device while engaging the member over two-way video, providing a
personalized experience. Video collaboration and transaction processing
can both reduce operating costs by centralizing tellers across multiple
branches, while still connecting members and tellers in a face to face,
highly personal engagement.
“FTSI is proud to have helped Financial Partners implement this
groundbreaking new technology," said Susan Napier, President & CEO of
FTSI. “Becoming the first to market with interactive video tellers
demonstrates Financial Partners' commitment to smarter products,
convenient services, leading-edge technology, and greater return on
investment for members.”
Financial Partners worked closely with branch transformation specialists
at NCR and FTSI to reduce overhead costs, enable branch employees to
focus on member-facing activities, and most importantly build deeper
connections with their members.
“Financial institutions throughout North America are recognizing the
exceptional service they can provide their members and customers through
Interactive Teller,” said Jed Taylor, vice president and general manager
of NCR Interactive Services. “Through longer teller-service hours and
deeper interactions, Interactive Teller can help financial institutions
efficiently bring more services and a better experience to their
customers – without losing that human touch.”
About Financial Partners Credit Union
Based in Downey, Calif., Financial Partners Credit Union is one of Los
Angeles area’s largest credit unions with more than $890 million in
assets and over 62,000 members. FPCU serves employees and their families
within the aviation, aerospace, and healthcare industries in the Los
Angeles area, having branches in Brea, Downey, Huntington Beach, Orange,
and Woodland Hills. Some of the products/services the credit union
provides mobile and online banking, electronic bill pay, mortgage and
auto loans, financial planning, insurance, business banking.
About FTSI
FTSI is the largest independent provider of ATM services for credit
unions and community banks in the Western Region of the United States.
Connecting clients with financial industry technologies since 1998, FTSI
offers a comprehensive collection of cutting-edge ATM management
solutions including hardware, software, cash services and first and
second line maintenance, in addition to consultative services to assist
clients in a variety of areas. FTSI helps financial institutions
increase ROI on their ATM channel, while allowing branch and
administration employees to focus on customer-facing activities. FTSI
connects leading technology with superior customer service to create
turn-key solutions for customers.
Web sites: www.ftsius.com
Twitter:
@FTSIUS
Facebook: www.facebook.com/FTSIUS
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web sites: www.ncr.com,
www.ncrsilver.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR Corporation
Jeff Dudash, 770-212-5091
jeff.dudash@ncr.com
or
FTSI
Kim
Kralik, 818-241-9571
kkralik@ftsius.com
