Software-based NCR Interactive Teller extends service hours to
customers
BOCA RATON, Fla.--(BUSINESS WIRE)--Jun. 3, 2014--
Red Hawk Fire & Security U.S., a leader in fire, life safety and
security services today announced the successful integration of NCR
(NYSE: NCR) Interactive Tellers at the new South Shore Bank Financial
Center in Hingham, Massachusetts.
With interactive video software from NCR, South Shore Bank customers can
bank with a live video teller and conduct up to 95 percent of typical
teller transactions, extending its capabilities far beyond that of
today’s ATMs. Interactive Teller allows a live teller to take remote
control of the device while engaging the customer over two-way video,
providing a personalized experience. Video collaboration and transaction
processing can both reduce operating costs by centralizing tellers
across multiple branches, while still connecting customers and tellers
in a face to face, highly personal engagement.
More than 100 financial institutions around the globe are putting the
human touch to banking technology through assisted service solutions
from NCR. NCR estimates that 98 percent of all financial institutions
running assisted service technology rely on NCR Interactive Services.
With assets of approximately $1 billion and a long history of exceeding
customer expectations, South Shore Bank has 14 branch locations and a
network of ATMs to serve neighborhoods throughout the demographically
diverse communities on Boston’s South Shore. In order to create a
next-generation branch bank with extended hours to better connect with
customers in a more personalized, contemporary way, South Shore turned
to trusted partner Red Hawk Fire & Security.
“We had been a Red Hawk customer for many years and knew we could count
on them to see us through this project. They brought NCR to the table
and the result has been outstanding. We have been able to deliver an
innovative banking experience that is more convenient for our customers
while improving the efficiency of our overall operations,” said South
Shore Chief Information Officer and Executive Vice President Pam O’Leary.
South Shore opened the Hingham Financial Center in December of 2013 with
Interactive Personal Teller Machines, or PTMs as South Shore calls them.
NCR Interactive Tellers connect South Shore customers at the Hingham
Financial Center bank with live video tellers so the facility can remain
open to serve customers 7 a.m. – 7 p.m. Monday – Friday and 7 a.m. – 2
p.m. on Saturdays.
“To support South Shore’s strategy of transforming its branch banking
experience for customers, Red Hawk has delivered a system that combines
video collaboration and remote transaction processing with the power of
experience from our dedicated team of ATM service veterans,” said Red
Hawk President and CEO Dean Seavers.
The Interactive Personal Teller Machines have been so well received
South Shore plans to begin offering the virtual tellers at its busiest
transaction branch in Weymouth. Scheduled to open in September of 2014,
the Weymouth facility will continue to operate as a branch office with
the addition of PTMs to extend hours of operation.
“The NCR technology in place at South Shore Bank’s Hingham center is an
example of how NCR is helping financial institutions better connect with
their customers to grow their relationships in the community,” said Jed
Taylor, General Manager, NCR Interactive Services.
About Red Hawk Fire & Security
Red Hawk Fire & Security designs, installs, tests, inspects and
maintains a broad portfolio of life safety and security solutions using
the latest technologies and advanced systems integration for enterprise
level access control, video surveillance systems and physical security
equipment such as safes, vaults and ATMs. An industry leader with over
1,400 employees and a national footprint, the company serves more than
50,000 businesses in banking and financial services, retail, education,
health care and manufacturing. Red Hawk Fire & Security is headquartered
in Boca Raton, Florida and their website is http://www.redhawkus.com.
About South Shore Bank
Originally chartered in 1833, South Shore Bank is a full-service
community bank with assets of approximately $1 billion and 14 branches.
All deposits are insured in full. The FDIC insures all deposits up to
$250,000 per depositor and up to $250,000 per depositor for Individual
Retirement Accounts (IRAs); all deposits above this amount are insured
by the Depositors Insurance Fund (DIF).
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web sites: www.ncr.com,
www.ncrsilver.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR Corporation
Jeff Dudash, 770-212-5091
jeff.dudash@ncr.com
or
Red
Hawk Fire & Security Media Contact
Ann O’Connor, 561-212-5913
ann.oconnor@redhawkus.com
