Software-based solution from NCR helps deepen interaction with members
ST. LOUIS--(BUSINESS WIRE)--May 21, 2014--
American Eagle Credit Union (AECU), a division of Anheuser-Busch
Employees’ Credit Union, is the first credit union in Missouri to deploy
NCR’s new interactive, remote video technology to deliver personal
teller services to its members.
With NCR Interactive Teller – branded ITMs at AECU – the credit union
now offers its members the benefits of the personal service experience
of a branch via a drive-up unit. Interactive Teller acts as a “virtual
teller window”, giving members the ability to make transactions as they
would inside the branch such as withdrawals, deposits and payments,
transfers, and check cashing.
“The ITMs allow us to serve our members more effectively without
affecting the personal service experience they enjoy and expect from
us,” said Robert Cotton, vice president of Branch Operations. “The new
technology will lower processing costs and provide faster transactions.
One service representative can attend to as many four machines at
multiple branch locations, enabling the employees at those locations to
focus on in-branch member connections.”
AECU plans to install six more ITMs at its new branch in Fenton, Mo.,
set to open in Fall 2014.
“Our members are excited about the new technology. They enjoy the live
video interaction, which wasn’t available previously with the
traditional drive-up lanes,” said Branch Manager Samantha Knight.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web sites: www.ncr.com,
www.ncrsilver.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR Corporation
Jeff Dudash, 919-435-6976
jeff.dudash@ncr.com